Senior Support Engineer (Bangalore, IN) at Intelligent Insurance Technology Software Solutions | Sapiens

Mandatory skills/ knowledge:  

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• Min 4 - 6 years’ experience in supporting Node JS and Java based web applications.
• Experience in supporting docker based applications across multiple environments.
• Troubleshoot and resolve issues related to Docker containers.
• Collaborate with development teams to analyze application errors and implement fixes.
• Strong knowledge of Docker containers, images, and registries.
• Hands-on experience with Linux administration and shell scripting.
• Knowledge of monitoring/logging tools
• Experience in production support for cloud based web applications
• Experience in supporting cloud based micro services is added advantage.
• Involved in supporting the solution after go-live and has been involved in performance tuning.
• Knowledge on deployment, troubleshooting of applications in application servers and scaling.
• Relevant certifications (Docker Certified Associate, Kubernetes CKA/CKAD, or cloud certifications) preferred.
• Self-learner and ready to learn other technologies and ready to work in Application support.
• Good written and verbal communication skills.
• Worked in Incident management with ticketing system.
• Knowledge on Devops, Jenkins and AWS Cloud added adavntage
• Installation and configuration of Enterprise application servers, enterprise database will be added advantage.
• Drive client calls/communication and support client services in technical needs. Compile technical RCA (root cause analysis) reports on issues. 

Preferred skills and knowledge:  

• CouchDB
• Experience in Database tuning activities (DB2, Orable, PostGres, MS SQL)Knowledge of Basic Linux commands 

Attitude :  

• Open for short and long term travel 
• Open to learn new technologies etc. 
• Work as team, and work long hours if required