Medical Support Assistant (MSA) at Prometheus Federal Services
Prometheus Federal Services · Fort Harrison, United States Of America · Onsite
- Professional
- Office in Fort Harrison
Medical Support Assistant (MSA)
Prometheus Federal Services (PFS), a trusted partner to federal health agencies, has openings for multiple Medical Support Assistants (MSA). These positions will be on-site at the Fort Harrison VA Medical Center in Fort Harrison, MT.
Essential Duties and Responsibilities
Minimum Qualifications
Prometheus Federal Services (PFS), a trusted partner to federal health agencies, has openings for multiple Medical Support Assistants (MSA). These positions will be on-site at the Fort Harrison VA Medical Center in Fort Harrison, MT.
Essential Duties and Responsibilities
- Contractor’s personnel are the designated MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230 Outpatient Scheduling and Process Procedures, and VHA Directive 1232, Consult Management.
- Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
- Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately.
- Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.
- Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
- Personnel shall notify their contracting supervisor when automated systems are not performing as needed.
- Validates and update patient demographic information.
- When records are received, the incumbent will ensure that all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VISTA).
- Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.
- Screens/receives phone calls in a courteous and timely manner.
- Responds to telephone inquiries regarding delivery of services.
- Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.
- Perform appointment scheduling, tracking, pre- and post- appointments contacts as required.
- The contractor provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.
- Other duties as assigned.
Minimum Qualifications
- Must have six (6) months of customer service experience
- Must have High School education or GED equivalent
- Must be able to type at least fifty (50) words per minute (WPM)
- Must have knowledge of basic medical terminology
- Must be able to read, understand, speak and write English fluently
- Must have basic typing and PC Computer skills
