- Junior
- Office in Marlborough
We are Energy Systems, the leader in industrial power solution sales, service, and rentals.
With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.
The Service Coordinator I position will be responsible for creating jobs, answering incoming service calls, assisting with the job calendar (tech schedules), and managing overall administrative workflow for the Service Department.
These functions require electronic management of service jobs using company business systems. In addition, this position requires supporting other personnel as needed. This position will report to one of the Service Operations Managers.
Roles and Responsibilities:
Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians
Scheduling preventative maintenance and repairs with customers
Use specific customer portals as needed to manage all open work orders
Tracking open jobs and seeing them through to completion
Meeting with the service operations team regularly
Support of other Service departmental roles on an as-needed basis
Serve on a rotating on-call team to respond to emergency calls, typically every four to five weeks
Minimum Job Requirements
High School Diploma or G.E.D.
One to three years of administrative experience in a service-related business
One to three years of scheduling field technicians and/or customer service
Knowledge / Skills / Abilities
Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel)
General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.
Incorporate time management skills by prioritizing work assignments.
Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.
Must be able to handle high-pressure situations.
Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.
Preferred Job Requirements
Bachelor’s Degree in Business
Degree in Diesel Technology or a related field
4 years of administrative experience in a service-related business
4 years of scheduling field technicians and/or customer service
Knowledge / Skills / Abilities
Working knowledge of business enterprise systems (e.g. FieldServio, SAP, etc.)
Proficiency in schematic and service documentation
Compensation Transparency:
Generac is committed to fair and equitable compensation practices. The hourly rate for this role is $23.00 - $30.00/hr. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
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