Credit & Collections Specialist at Würth Wood Group

Credit & Collections Specialist
Würth Wood Group – Charlotte, NC

Company Overview:
Würth Wood Group: It all started in 1983 in Charlotte, North Carolina as a clear vision for serving custom cabinet builders, commercial fixture and millwork companies. With well-defined goals, hard work and honest, dependable service, Charlotte Hardwood Center began to grow. Adding 12 more locations in 7 states over the next 25 years, the company, under the umbrella name The Hardwood Group, became the premier lumber and woodworking distributor in the Southeast.

In 1999, The Würth Group of Künzelsau, Germany purchased The Hardwood Group, giving their customers access to an even wider variety of services, cost efficiencies and new products such as the Würth line of products that are recognized throughout the world as innovative and of the highest quality.

In the summer of 2006, The Hardwood Group formally changed the name of all its branches to Würth Wood Group. Known by their customers as the distributor who "works hard for us," Würth Wood Group is passionate about their customers and focused on making them more successful.

From lumber and plywood, to surfacing products, tools, finishes, and specialty hardware, Würth Wood Group continues to lead the way in offering custom cabinet shops, furniture, store fixture, millwork, and casework manufacturers the highest quality materials, brands and product range available.

Position Summary:
The Credit & Collections Specialist follows policy and procedures for all credit and collection-related functions and ensures company and state compliance is maintained. This position collaborates on credit and collection activity for specific locations with a designated Portfolio Partner. It also evaluates and monitors risk associated with credit limits, aged account balances, and other pertinent data, taking appropriate actions to minimize risk to the company.

Essential Duties and Responsibilities:

• Embodies IMPACT and conducts themselves according to these core values during all daily activities and interactions.
• Follows established policies and procedures for all credit and collection functions to ensure company profitability and minimize risk.
• Completes daily tasks including cash drawer balancing, branch invoicing, A/R payment application, and preparation of bank deposits.
• Conducts collection activity on past-due and over-credit accounts via calls, emails, and letters.
• Assists customers with account reconciliations and provides invoices, proofs of delivery, and statements upon request.
• Prepares and processes refund requests according to company SOP.
• Manages credit risk with Portfolio Partner to meet performance metrics.
• Processes credit applications within 1 business day, pending credit reference verification and/or credit report results.
• Reviews existing accounts for credit limit changes based on history, tenure, and creditworthiness.
• Manages total account exposure, including open orders, to remain within 20% of credit limits.
• Reviews credit queues for assigned branches to determine whether orders should be released or held.
• Collaborates with Sales and Ops to drive growth and customer satisfaction.
• Escalates issues when normal collection procedures are ineffective and proactively communicates account performance concerns.
• Promotes and educates customers on online and lockbox payment options.
• Participates in monthly receivables reviews with Regional Sales Managers.
• Follows record retention guidelines for AR paperwork.
• Conducts annual tax-exempt audits for the previous 3 years of sales.
• Seen as a knowledgeable contributor and expert within the credit and AR space.
• Other duties as assigned.

Job Requirements:

• Bachelor’s degree in Business Administration (or similar) plus 2 years of credit collections experience, or
• High school diploma plus 5 years of credit collections experience required.
• Microsoft Office proficiency (Outlook, Word, Excel) required.
• Agility system experience preferred.
• Strong interpersonal, organizational, and written/oral communication skills.
• Demonstrated analytical and problem-solving ability.
• Self-starter with multitasking and deadline management skills.
• Detail-oriented and skilled in credit risk assessment.
• Must be able to travel approx. 25% (branch visits, ride-alongs, Wurth workouts, bank runs).
• Must be eligible and able to obtain a notary commission.

Compensation:
You will have an opportunity to disclose your desired compensation in the applicant questionnaire when you apply to the job posting.

Location & Schedule:

• Office location: 4250 Golf Acres Dr, Charlotte, NC 28208
• Full-time, Monday through Friday, approx. 7:30 AM – 4:30 PM
• Direct hire only – no agencies, third parties, or contracts

Benefits:

• Competitive wages
• A variety of excellent health insurance choices
• Dental and Vision insurance
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Supplemental benefit options
• Paid vacation time, sick time, and paid holidays
• 401(k) with company matching program

Equal Opportunity Employer
Würth Wood Group is an Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.