Customer Service Specialist at Guardian Tax

🔥 Urgently Hiring: Customer Service – Irvine, CA

Guardian Tax is growing fast—and we’re looking for a Customer Service professional (Case Manager) to join our Irvine office. Our mission is simple: help clients overcome tough tax challenges and move forward with confidence. If you’ve built your career in debt settlement, student loans, mortgage, paralegal work, or another client-focused industry, this is your chance to step into a role where your skills make a lasting impact.

Why Work With Guardian Tax?

• ✨ Meaningful Work – Be the trusted guide for clients during one of the most stressful times in their lives.
• 🎵 High-Energy Office – Music, team lunches, and a positive atmosphere that keeps motivation high.
• 📈 Room to Grow – Training, mentorship, and clear career advancement opportunities.
• 🤝 Collaboration First – Work closely with experienced agents and teammates in-office every day.
• 💰 Competitive Pay & Perks – Hourly base + bonuses, plus health, dental, vision, PTO, and team extras.

What You’ll Be Doing

• Oversee a portfolio of client cases from intake through resolution
• Be the go-to contact for clients, keeping them updated and supported
• Partner with enrolled agents and compliance staff to drive cases forward
• Balance a high-volume caseload with accuracy and attention to detail
• Achieve monthly closure goals while ensuring an excellent client experience

What We’re Looking For

• 2+ years’ experience in debt settlement, student loans, mortgage, paralegal, or similar fields
• Strong communicator with excellent client service skills
• Organized, detail-oriented, and comfortable handling multiple priorities
• Familiarity with CRM systems, G Suite, and Microsoft Office
• Reliable, motivated, and team-driven

The Details

• 📍 Location: Irvine, CA (in-office only)
• 🕗 Schedule: Monday–Friday, 8 AM – 5 PM
• 💵 Compensation: Competitive hourly rate + bonuses
• 🩺 Benefits: Health, dental, vision, PTO, and team perks

At Guardian Tax, you won’t just be filling a role—you’ll be part of a team that works hard, celebrates wins together, and truly makes a difference.

Apply today and take the next step in your career!