KITCHEN MANAGER at undefined

Kitchen Manager

• Provide day-to-day direction for assigned staff within F&B; ensures consistent focus on quality, safety and customer service

• Assist staff scheduling to ensure appropriate staffing levels at all times

• Oversee procurement of food & beverage supplies with assistance from F&B Manager

• Work with F&B Manager in the planning of menus, ordering food and supplies, and setting pricing

• Hire/train/mentor staff

• Responsible for scheduling/conducting regular Food & Beverage meetings; facilitates the development of team goals, action plans, and timetables; creates an environment that encourages team members to communicate their ideas and opinions openly, honestly, and without placing blame

• Participate and Oversee timely inventory counts

• Assist the F&B manager with group & special events, i.e. Weddings/Banquets, from conception through execution (site visits, booking, contracts, menu planning, event set up, event execution) with the goal of attracting new customers, deepening existing customer relationships

• Make effective independent decisions regarding day-to-day issues that support the mission and core goals of the company

• Focus on helping assigned staff improve their skills and knowledge through day-to-day coaching, including role modeling appropriate professional behavior and communication skills.

• Develop sales and promotions while maintaining a solid knowledge of policies and process regarding payment and exchanges, and security practices.

• Provide timely performance feedback to assigned staff, including identification and delivery of focused training as necessary (both one-on-one and group).

• Anticipate potential problems within department and communicates with assigned staff to ensure successful service delivery.

• Demonstrate commitment and understanding of safety/risk management and ensures compliance with applicable occupational safety and health regulations, and proper use of all PPE (personal protective equipment)

• Encourage staff to identify opportunities to improve efficiencies in processes, systems, and customer service delivery.

• Ensure work is performed in an environmentally safe manner, particularly in regard to education of hazardous materials and proper disposal of waste products.

• Maintain proper cash control and register usage; ensures secure closing of F&B locations.

• Review sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost control and program improvement.

• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.

• Support and adheres to all company employment policies and procedures.

• Assist in worksite analysis such as identifying unrecognized potential hazards and work-related injuries

• Ensure physical protection through proper use of PPE (personal protective equipment)

• Conduct regular safety training with assistance from the safety coordinator as needed

• Demonstrate commitment and understanding of safety/risk management/incident management through team meetings, recognition of safety best practices, development of training and related materials, and by setting an example for staff

• Ensure compliance with applicable occupational safety and health regulations

• Responsible for monitoring assigned staff performance, utilizing appropriate corrective action when necessary and in accordance with company policy

• Assist staff in resolving problems of attitude or interpersonal deficiencies through the use of coaching skills, including challenging staff to provide exceptional support to both external and internal customers

• Other duties assigned as necessary

Core Skills

• Ability to multi-task and handle numerous assignments simultaneously

• Customer Service focus

• Quality Control and standards adherence

• Strong leadership skills and the ability to take initiative

• Excellent verbal and written communication skills

• Ability to work well in a team environment

• A professional, positive and enthusiastic attitude

• Good interpersonal and negotiation skills

• Excellent listening and feedback skills

• Good problem-solving skills

• Effective training skills

• Strong coaching & counseling skills

Computer Skills

• Ability to effectively utilize Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook

• Ability to learn/use/teach/troubleshoot company-provided software, including point-of-sale software

Licenses/Certifications/Training

• All Safety Training related to position, including company-wide safety processes and procedures

• Serve-Safe or equivalent food handling safety program certification

Revised 1/7/2020

Work Environment

This position is based both inside and outside, exposed to temperature extremes (above 85 degrees and below 20 degrees), sun and wind exposure, inclement weather (rain, snow, ice) and high altitudes (8200+ feet). Must be able to walk on even/uneven/slippery terrain, climb/descend even/uneven/slippery terrain, climb/descend stairs, stand and/or sit for long periods of time, bend, stoop, reach, push, pull, and lift a minimum of 50 pounds.