IT Systems Technician at Lochgroup

We are seeking a customer-focused, tech-savvy IT Systems Technician to join our growing team. If you're passionate about technology, enjoy solving problems, and thrive in a fast-paced environment, this is an excellent opportunity to grow your career with a firm that values continuous learning and internal advancement. Lochmueller Group is a growing engineering consulting firm with an emphasis on infrastructure. We provide multi-disciplined services for a variety of public agencies and private entities, including transportation design; water resources design; environmental analysis & permitting; construction engineering & inspection; traffic engineering & transportation planning; surveying; and land acquisition & appraisal. For over 40 years, Lochmueller Group has helped communities reinvent their future through thoughtful, actionable planning and design. Our dedication to building a team that demonstrates our corporate values (CARDIA) is what sets us apart: CARDIA: Creativity; Accountability; Respect; Dedication; Integrity; Achievement Lochmueller Group provides an excellent workplace culture established by our people who share these values. We are a 100% employee-owned (ESOP) company, and our people are invested in the success and continued development of each other and the firm. This is a great place to build a career and grow with a company dedicated to quality and service.

In this position, the candidate will:

Provide Tier 1 IT support, including monitoring, resolving, and escalating tickets related to: Office applications (Outlook, Excel, Word, Teams, Adobe Acrobat, etc.). Production applications used across the firm. Password resets for Active Directory, applications, and website access. Remote connectivity (VPN, RDP, SSO/MFA). File share access request and permission changes. Printer hardware and software troubleshooting. Mobile device setup and basic functionality.

Deploy and maintain equipment, including imaging and configuring workstations, laptops, and virtual machines.

Support IT documentation efforts, including creating, maintaining, and updating documentation as procedures evolve.

Qualifications for this role:

Interpersonal skills: Demonstrates a friendly, respectful, and patient approach to customer support. Communicates effectively in both written and verbal formats. Chooses the most appropriate communication method for the situation (phone, email, or text). Clearly explains technical concepts in language suited to the audience. Approachable, open to spontaneous questions and in-person support. Works well in a team environment and knows when to seek guidance.

Organizational & Work Habits: Effectively manages time and priorities in a fast-paced environment. Maintains strong organizational skills and attention to detail. Follows instructions accurately and documents work as needed. Self-motivated and takes initiative without constant direction. Eager to learn, with a curious mindset and a willingness to grow. 

Technical Skills: Basic understanding of PC maintenance and troubleshooting. Demonstrates strong research and problem-solving abilities. Familiar with monitor, docking station, and peripheral connectivity. Proficiency in Microsoft Office applications (Office 365 and on-premises). Capable of installing, configuring, and troubleshooting production applications

Additional Requirements: Valid driver’s license and willingness to travel between office locations (occasional overnight travel may be required). Ability to lift and move up to 25 lbs. of equipment.

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