JS-U25-41 Educational Support Worker - Terry Fox House at Springboard Services

ABOUT US

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

WHO WE ARE

People are at the centre of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.

THE OPPORTUNITY

Terry Fox House is a 24/7, live-in program which provides services to young men involved in the youth justice system, who are placed in either open custody or detention. As part of their daily programming, youth from Terry Fox House and two other open custody/detention organizations attend classes at the same school.

Reporting to the Supervisor, the Educational Support Worker plays a key role in maintaining safety, structure, and trauma-informed support in the school environment, while also providing program support at Terry Fox House when school is not in session.

Job Class

Union

Department

Justice Services - Terry Fox House

Location

Daytime School Location & Terry Fox House

Status

Full-time, Permanent

Pay Rate

$56,500 per annum

Vacancy Number

JS-U25-41

Number of vacancies

 1

Available

Immediately

Hours/Shifts

Monday to Friday 8am-4pm

Schedules are subject to change dependent on operational needs

Requirements

School-Based Responsibilities (Primary Focus)

The Educational Support Worker is primarily responsible for supporting the safety and success of youth attending the TDSB partnership school. Youth supported are from Terry Fox House, and two other organizations operating open custody/detention programs. Duties include:

• Daily Security & Arrival Procedures
  o   Arrive at the school at 8am to complete security/perimeter checks
  o   Communicate with program drivers to coordinate staggered entry to individual classrooms
  o   Consistent radio usage to keep classroom staff updated on program arrivals

• Classroom & School Safety
  o   Ensure all classroom and section doors remain secured and ensure student safety
  o   Monitor hallways and exterior areas for suspicious activity
  o   Escort youth to washrooms and kitchen areas, and search facilities pre-and post-use
  o   Ongoing tracking of youth movement to ensure safety and that youth don’t intersect, including for outdoor recreational activities

• Youth Behavioural & Classroom Support
  o   Provide support in classrooms when behavioural concerns arise or when a young person needs to step out of class
  o   Sit with youth removed from class for self-regulation, or to support meetings, ensuring teaching staff are never alone with a young person
  o   Support lunch periods by escorting youth to the kitchen and ensuring program staff presence at all times
  o   Cover classrooms when program staff need to exit temporarily

• Dismissal Procedures
  o   At the end of the school day, ensure safe dismissal by clearing hallways and outdoor areas and coordinating program exits between classrooms

Program-Based Responsibilities (Secondary Focus)

When school is not in session (PA days, holidays, summer, etc.), the Educational Support Worker supports youth directly within the Terry Foxx House program, including:

• Assisting youth with hygiene, life skills, social skills, and individualized planning
• Supporting case management in collaboration with the Senior Counsellor (intakes, meetings, communication with parents/guardians and probation officers)
• Developing and administering education-based, youth-centered plans
• Attending court with youth and assisting with appointments as needed
• Participating in program planning, crisis intervention, and creating a safe, trauma-informed environment in line with ministry standards
• Preparing/pre-cooking meals following safe food handling protocols

Administration & Professional Development

• Maintain timely and accurate notes and logs using case management and other software, as well as other administrative tasks, as per our program model and policies
• Support in the reporting of statistics and other notes as needed, to support in the program evaluation or other special projects, as assigned
• Writing Serious Occurrence Reports Level 2s as required; with support from program leadership and Senior Counsellor as needed
• Perform security calls, house checks and document as per policy
• Actively participate in individual and team meetings, supervisory meetings, planning sessions, case management meetings, and designated trainings
• Work effectively with other members of the team
• Modeling the agency’s philosophy and mission statement, as well as the program’s Values and Beliefs at all times
• Other responsibilities as may be assigned
• Participate in strategic planning and other organizational initiatives and committees as required
• Regular reporting to funders, internal accounting, and fiscal management of the program budget
• Execute other responsibilities as necessary to achieve the objectives and deliverables of the program

WHO YOU ARE

Education/Experience

• Diploma/Undergraduate Degree in the Social Sciences, Child and Youth Care, Social Work. Related education will be considered.

• Minimum one year experience working with youth who have experienced trauma in their lives from a trauma-informed framework
• Experience in crisis prevention and intervention
• Direct experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including program implementation and capacity-building with young people
• Valid G driver’s license
• An understanding of the systemic barriers that young people face and how this may impact youth and their own experiences
• Excellent interpersonal, written, and verbal communication skills
• A demonstrated ability to collaborate with multiple stakeholders effectively, respectfully, and efficiently with minimal supervision
• Effective understanding and use of technology, including Microsoft Office applications

In addition, the following are considered assets:

• Understanding of relevant legislation and institutional policies (including the Youth Criminal Justice Act, Education Act, Safe Schools Act)
• Experience working within a licensed residential setting considered an asset
• Current Standard First Aid and CPR certificate, CPI, ASIST
• Proficiency in French language

APPLY

Thank you for your interest in working with Springboard.

Completion of satisfactory, professional references, background checks, Broad Record Check and proof of education are requirements of employment.

The Deadline for Applications is September 19, 2025. No phone calls please. Only those selected for an interview will be contacted.

We value the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Applications are encouraged from those who reflect the diversity of our community and we will work with you to provide a positive recruitment experience. Please let us know if you require accommodation during the recruitment and selection process.

Benefits

Why Join Springboard?

• Be part of a mission-driven, inclusive organization that values people and impact.
• Comprehensive benefits package and pension plan.
• Access to training, mentorship, and career development opportunities.
• A dynamic team environment focused on learning, growth, and making a difference.
• Active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities.