Customer Support Agent at LegalZoom

Description

• Advise business owners who inquire about our services guiding them toward customized solutions
• Possess strong knowledge of Inc Authority products and services to identify customer's needs when qualifying them (training provided)
• Demonstrate an aptitude for business startup consultation and customer assistance to increase customer satisfaction
• Communicate effectively and professionally in all forms of communication with both potential customers and internal team members
• Maintain complete and accurate records of all daily activity and customer contact

• Excellent Phone Communication Skills
• At least 1 year of experience in a client facing position
• Ability to read and write Spanish proficiently (preferred not required)
• Ability to navigate a CRM System and use a headset
• Basic computer skills such as typing while using Microsoft Office products (Excel, Word, Outlook)
• Career-Minded Professional
• A Passion for Helping Others with a Positive, Can-Do Attitude
• Professional Appearance and Demeanor
• High School Diploma or GED equivalent required

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.