Regional Manager - New Mexico Region at Shell Mobility & Convenience / Texas Petroleum Group (Timewise)

Company Overview

Headquartered in Houston, Texas, Texas Petroleum Group, LLC (TPG) is a retail fuel company managing over 200 retail gas stations in Texas and New Mexico with a variety of commercial constructs. Operating under the Tradename “Timewise” the team has a strong legacy of operating excellence in the Texas and New Mexico market and takes pride in their employee, customer, and bottom-line focus. Recently acquired by Shell Group, TPG is entering a phase of significant transformation and growth.

Job Summary

We are seeking a strategic and results-oriented Regional Manager for our retail operations team. The successful candidate will be a strategic leader with a passion for customer service and operational excellence.  This is a challenging and rewarding opportunity for an experienced retail operations professional to make a significant impact within a leading convenience store chain.

The Region Manager will be responsible for overseeing the operations of approximately 100 convenience store locations within an assigned region. This role requires strong leadership, strategic planning, and operational oversight to ensure each store meets financial, operational, and customer service goals. The Region Manager will work closely with store managers, territory managers, and other regional leaders to drive performance, improve efficiency, and ensure compliance with company standards and policies. 

 Responsibilities:

1. Operational Leadership
• Oversee daily operations across all stores within the region, ensuring that each location adheres to company policies and meets performance standards.  
• Work closely with store managers and territory managers to set and achieve short-term and long-term goals for sales, profitability, and growth.
• Monitor store performance metrics, including sales, labor costs, and inventory control, to drive operational improvements.

1. Team Management & Development
• Hire, train, and develop store and territory managers, fostering a culture of excellence, accountability, and continuous improvement.
• Conduct regular performance evaluations for direct reports and provide feedback to help them reach their professional development goals.
• Lead by example, promoting a collaborative and customer-focused environment across all stores in the region. 

1. Financial Oversight
• Manage the regional P&L, ensuring that all stores operate within budget and meet or exceed financial targets. 
• Work with the finance team to analyze store performance data and create action plans to improve profitability and reduce expenses.
• Develop and execute strategies to increase revenue, control costs, and maximize profitability at each store location.

1. Customer Experience
• Ensure a high level of customer service across all stores, driving a consistent and positive shopping experience for all customers.
• Address and resolve escalated customer complaints and issues in a timely and effective manner.

1. Compliance & Quality Control
• Ensure all stores adhere to health, safety, and regulatory standards, including licensing, sanitation, and operational requirements.
• Conduct regular store visits and audits to evaluate store conditions, compliance, and adherence to company policies.
2. Strategic Planning & Execution
• Partner with senior leadership to develop and implement regional growth strategies, including new store openings, relocations, and renovations.
• Identify and capitalize on opportunities for regional growth, market expansion, and brand improvement.
• Participate in the development and implementation of company-wide policies, procedures, and best practices.

 Experience requirements:

• 7+ years of experience in multi-unit management within the retail or convenience store industry.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Financial acumen with experience in managing budgets, P&L, and performance metrics.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Proficiency in Microsoft Office Suite and other relevant software.

 Educational Background:

• High School Diploma or GED Required.  Bachelor's degree in business administration, management, or a related field preferred.