Office Manager at Farmers Insurance

We are looking for an experienced Office Manager to join our growing team at Farmers Insurance. As the Office Manager, you will play a key role in overseeing the daily operations of our agencies, ensuring efficiency and compliance, and fostering a positive work environment. This position requires a proven leader within the insurance industry with a passion for customer service.

Responsibilities

• Oversee day-to-day operations, ensuring a smooth and efficient workflow. Organize and prioritize tasks to maximize office productivity and meet business objectives.
• Supervise and support a team of administrative and customer service staff, providing coaching, guidance, and performance management.
• Manage office inventory, supplies, and ensure proper maintenance of office equipment. Coordinate the flow of communications within the office and with external vendors.
• Act as a point of contact for customers, ensuring that their inquiries and concerns are addressed promptly and professionally.
• Ensure the office is operating in compliance with all internal policies and external regulations. Maintain up-to-date knowledge of industry standards and company guidelines.
• Use your knowledge of insurance policies, billing, and underwriting to assist the team and ensure all customer-facing processes are handled efficiently.
• Contribute to office sales by assisting with policy sales, identifying potential customer needs, and effectively communicating the benefits of Farmers Insurance products.
• Support the sales team in driving revenue growth through proactive customer engagement and identifying cross-selling and upselling opportunities.

Requirements

• Minimum of 3 years of experience in the Insurance Industry required
• Willingness to obtain Property & Casualty License (study materials provided by Farmers at no cost).
• Proven experience managing teams, with the ability to motivate, train, and develop staff.
• Exceptional organizational and multitasking skills, with the ability to handle competing priorities effectively.
• Strong verbal and written communication skills, with an emphasis on professionalism and customer service.
• Proficient in Microsoft Office Suite, ability to learn CRM platforms, and familiar with insurance-specific software.
• Bilingual (Spanish/English) highly encouraged to apply.
• Experience in sales, with the ability to support and contribute to policy sales, upsell, and cross-sell insurance products effectively.
• Ability to identify customer needs and align solutions with Farmers Insurance products to drive revenue growth.

Benefits

• Career Growth: Opportunities for advancement within the agency.
• Training & Licensing Support: We support your continued education and licensing requirements.
• Competitive Pay: Bonus opportunities available
• Paid time off: Holidays, PTO