Coordinator of Quality Assurance at Kent Center Inc

Description

 The role of Coordinator of Quality Enhancement is responsible for direction, coordination and assisting in the oversight of The Kent Centers risk management system, evaluation and outcome systems, policy formulation, continuous quality improvement initiatives, compliance, training, annual licensure 

Position Responsibilities:

In a manner consistent with supporting The Kent Centers Mission Statement the Coordinator of Quality Enhancement shall do the following:

· Maintains efficient and reliable mechanisms for monitoring, analyzing and reporting of quality outcomes and performance improvement initiatives, in alignment with state regulatory standards and best practices for quality improvement.

· Assists in creating program improvement activities and quality assurance/outcome measures based on program goals.

· Assisting in developing strategies for maintaining program quality standards.

· Utilize data for quality improvement activities, including annual satisfaction survey.

· Assisting in preparation and review of documents for licensing, DDA and OHCQ audits, and accreditation reviews.

· Maintains and promotes a person-centered orientation with both internal and external customers.

· Assures regulatory compliance with state and federal regulations including COMAR, HIPAA, and DDA.

· Manages documentation, reporting, and closure of compliance issues.

· Monitors corporate compliance within all Kent Center programs.

· Coordinates and reports to the agency Standing Committee.

· Ensures that all departments have policies and procedures in place to ensure that people supported records are efficiently and accurately updated.

· Ensures compliance with the DDA Quality Improvement Plan.

· Analyzes and tracks incident trends to prevent and/or rectify concerns and avoid problems.

· Provides guidance, interpretation, support, training, and input on the interpretation and implementation of regulations, guidelines, company procedures, and policies.

· Serves as a Role model and teaches quality improvement principles, tools and techniques and person-centered orientation. Serves in a facilitating, coaching, or consultative role as needed within the leadership team.

· Assists in identifying new opportunities, enhancement of services and development of skills for team members.

· Assists in overseeing the risk management and incident reporting systems.

· Assists in overseeing the development, organization, and maintenance of accurate, consistent organizational program policies and forms.

· Undertake other duties as assigned, including special projects and cross-program development.

Requirements

Education, Training and Experience:

· Bachelor’s degree in social work, psychology, counseling, public administration or related area preferred.

· Five (3) years of experience working with individuals with disabilities

· Fluent in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, etc.)

Physical Demands and Work Environment:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of this position.

While performing the duties of this position, the employee will be expected to successfully operate certain office equipment but not limited to: desktop PC, laptop computer, printers, scanners, and copiers. An employee in this position must be able to lift and transport materials up to 20 pounds.

An employee in this position will be required to maintain records related to the position. They will be required to have sufficient mobility to attend meetings inside and outside the office; they will be required to have sufficient fine motor skills to use a keyboard and telephone, handle, manipulate and retrieve documents pertinent to the position. This employee is required to hear (with or without hearing devices), speak (with or without associated devices), and see (with or without corrective lenses).

Additional Requirements:

· Access to reliable transportation.

· Active valid driver’s license, a clean driving record, and no more than two (2) points.

· Maintain proof of current automobile insurance.

· Maintenance of all required trainings under DDA guidelines and The Arc Northern Chesapeake Region policies and procedures.

· Flexibility of scheduling to meet agency and program needs.