Business & Systems Analyst at Sun Life Financial

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role:

Reporting to the Manager, Business & Systems Analysis Chapter specific to the Disability Solar squad, the Business & Systems Analyst is familiar with a wide variety of concepts, practices, and procedures as they relate to IT and general operations. They rely on experience and judgment to plan and achieve goals.

In this role, you will conduct needs analysis, write requirements/user stories, collaborate with various stakeholders and support the team to increase productivity and reduce costs.

What will you do?

• Analyze and define user needs and translate them into system requirements/epics/user stories/data mapping documents.
• Work with the team to conduct analysis on business requests with a focus on the links between processes and systems throughout the organization.
• Create and/or provide comments into internal and external communications and user documentation.
• Review and provide comments on business and technical documentation.
• Support business on the roll-out of what has been developed with a focus on end-to-end validation.

What do you need to succeed?

• 3 to 5 years of progressive experience as a Business & Systems Analyst.
• Understanding of Pega processes and systems.
• Good understanding of privacy, compliance, control, and security requirements.
• Skilled in test execution and understanding the outcomes.
• Knowledge of relevant business, processes, systems, and capabilities.
• Comfortable with data requirements and related data activities.
• Strong analytical skills with experience with technology and the ability to self-learn software.
• Strong interpersonal/relationship building skills with technical and business personnel.
• Ability to work and demonstrate cooperation in a matrixed team environment and comfortable to work within ambiguous environments.
• Good multitasking, prioritization, and time management skills.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec.

Preferred Skills:

• Experience in supporting customer facing operations is an asset
• Experience with Miro
• University degree in business, technology or an equivalent experience

Unique Requirements:

• As this position is posted in several locations, an ability to work as per the Eastern Time zone is required
• Occasional overtime on an as needed basis

What's in it for you?

• Hybrid work environment
• A friendly, collaborative, and inclusive culture
• 15 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre, available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health – mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023 and 2024 Best Workplaces in Canada by Great Place to Work® Canada
• Great Place to Work® list for Best Workplaces for #HybridWork 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
• Named “Best Places to Work” by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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