Team Member Services Lead at Piedmont Airlines

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is in the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a reliable, motivated professional to join our team as a Team Member Services Lead. The Team Member Services (TMS) Lead assists with the operational activities of the department in accordance with established policies and procedures. Administrative duties assigned may include daily/weekly/monthly reports. This role also supports the operation in leading the other agents in administrative tasks, such as monitoring phones, maintaining employee personnel files, and payroll processing. The successful candidate will have excellent organizational skills, communication skills, and have an advanced ability with Microsoft Excel. This position reports to the Department Manager, Team Member Services.

Essential Duties:

• Assist with the daily operation of the TMS office

• Create daily work rosters, database entry, payroll processing

• Resolve employee questions and document complaints

• Correct non-compliant behavior and implement corrective action as needed

• Maintain a high level of confidentiality

• Guide team members in collaborating with external workgroups to complete projects and tasks

• Maintain electronic pay records

• Monitor and maintain station employee dependability records and administer corrective action reports

Job Qualifications and Competencies:

• Previous administrative experience in a busy office environment

• Outstanding organizational skills and ability to multi-task

• Ability to work independently, meeting specified deadlines

• Ability to work well with all levels of management and support staff

• Advanced ability with Microsoft Excel

• Excellent verbal and written communication skills

Preferred Qualifications:

• Computer skills to include QIK, Microsoft Office Suite, and Outlook

• Familiarity with RosterApps, Workday, and SharePoint

• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents

• Current Piedmont team member with a minimum of six (6) months of service

• Knowledge of payroll processes, corrective action forms, and delegation of administrative tasks

Work Environment:

• Standard office environment, use of telephones, computers, and other office equipment

• Airport ramp environment, subject to varied weather conditions and elevated noise levels

• All shifts including weekends, nights, holidays, and/or irregular shifts

Physical Requirements:

• Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.

Starting Rate:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.