Oversee and track Below-the-Line (BTL) discounts and promotional expenditures across customer accounts.
Ensure that accruals, validations, and reconciliations of trade terms and discount schemes are performed promptly and accurately.
Support adherence to commercial agreements and internal policies relating to trade spend.
Analyze discount program performance and provide recommendations for optimization.
Customer Deductions Management
Monitor customer deductions and collaborate closely with Accounts Receivable to investigate, validate, and resolve outstanding items.
Identify recurring deduction concerns and engage with internal teams to minimize losses.
Track and report deduction trends, segmented by customer, category, and issue type.
Root Cause Analysis & Cross-Functional Resolution
Work with Supply Chain, Customer Service, and Sales to pinpoint and address root causes of deductions, including issues such as delivery delays, transit damage, short shipments, or invoice mismatches.
Foster accountability and develop action plans to prevent recurring problems and strengthen order-to-cash performance.
Enhancing Customer Throughput
Offer financial support for initiatives aimed at boosting order accuracy, delivery timeliness, and customer satisfaction.
Participate in cross-functional reviews to improve alignment between supply chain and finance teams and to advance throughput efficiency.
Track key performance indicators related to order fulfillment, claims processing, and deduction resolution timelines.
Qualifications
Bachelor’s degree in Finance, Accounting, or a closely related discipline.
At least four years of experience in sales finance, operational finance, or trade finance roles.
Solid knowledge of trade spend management, deduction resolution, and root cause analysis.
Experience collaborating across Supply Chain, Accounts Receivable, and Sales departments.
Proficiency in Excel and ERP systems such as SAP or Oracle.
Strong analytical, problem-solving, and process-oriented skills, with an emphasis on detail.
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