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Customer Service Representative at ABC Imaging

ABC Imaging · Denver, United States Of America · Onsite

$41,600.00  -  $56,160.00

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Position Summary:
As a Customer Service Representative at ABC Imaging, you will be the primary point of contact for our clients, ensuring their printing needs are met with professionalism, accuracy, and efficiency. 

Key Responsibilities:

  • Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed
  • Handle incoming inquiries, quotes, and orders via phone, email, and in person
  • Provide knowledgeable guidance on printing options, file requirements, and timelines
  • Manage job progress, provide status updates, and resolve issues promptly
  • Collaborate with internal departments to meet deadlines and exceed client expectations
  • Maintain detailed and accurate client records in the order management system
  • Troubleshoot and resolve customer concerns with professionalism and urgency

Requirements:

  • Previous experience in the print industry is preferred
  • Proven background in customer service or account management
  • Strong understanding of print terminology, file formats, and production workflows
  • Excellent communication and organizational skills
  • Ability to multitask in a fast-paced, deadline-driven environment
  • Proficiency in Microsoft Office and familiarity with print management systems.
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