Rehab CCC Coordinator at University Health Network

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world. 

Location:           :  UHN Rehab and CCC Sites (Based at Bickle Centre)

Department       :  Data & Analytics

Reports To        :  Manager, Decision Support

Position Overview

The Rehab/CCC Coordinator serves as the clinical lead for education, training, and capacity building related to Rehabilitation (NRS, FIM) and Complex Continuing Care (CCRS/IRRS) reporting and quality initiatives.

This role is based at the Bickle Centre and will focus on supporting Bickle programs, and may be required to provide cross coverage at other UHN Rehab and CCC sites. The Coordinator ensures that clinical staff and assessors are well-prepared to use CCRS, interRAI, NRS, and FIM tools, enabling accurate data collection, analysis, and improved patient care.

Reporting to the Manager of Decision Support, the Coordinator will be part of a team of analysts and coordinators supporting UHN’s complex care and rehab sites. The role works in close collaboration with clinical teams, site leadership, and corporate partners—including Finance, People & Culture, and Data & Analytics—to promote continuous learning, maintain data quality, and advance operational excellence.

This position requires regular on-site presence at Bickle Centre to deliver education, provide hands-on support, and lead training initiatives.

Key Responsibilities

1. Education & Training (Primary Focus)

• Design, coordinate, and deliver training programs for interRAI, NRS, FIM, CCRS, and IRRS reporting tools for new and existing clinical staff.
• Maintain certified trainer status for NRS and CCRS/IRRS, and manage monthly training schedules.
• Develop, update, and maintain training resources, manuals, and online educational materials.
• Provide individualized coaching to assessors and clinical teams to ensure accuracy, consistency, and confidence in assessment practices.
• Assess training needs through data quality reviews and feedback; implement targeted education where required.
• Lead the annual Professional Practice Day, providing updates on interRAI, NRS, FIM, CCRS/IRRS changes, and best practices.
• Communicate and educate staff on CIHI methodology updates and ensure compliance across all reporting systems.
• Facilitate clinician access to CIHI’s online education resources.

2. Clinical Data Coordination & Quality

• Serve as the clinical expert for interRAI, NRS, FIM, CCRS, and IRRS reporting systems, troubleshooting workflow and system issues.
• Collaborate with clinical teams, Decision Support, Finance, and Data & Analytics to ensure data integrity and effective use for operational decision-making.
• Provide timely data quality feedback to reinforce training and support continuous improvement.
• Oversee reconciliation, submission accuracy, and compliance with CIHI and MOHLTC standards.

3. Operational Integration & Collaboration

• Contribute to cross-site initiatives to standardize education and data quality practices.
• Support patient placement and operational planning through education-driven best practices.
• Actively engage in internal committees, CIHI forums, and working groups to align education strategies with broader organizational priorities.

4. System & Application Support (Collaborative Role)

• Provide ongoing support for CCRS/NRS/FIM-related applications (e.g., Clarity, EPIC, or other vendor systems used for data collection and reporting). Responsibilities include:
  • Collaborating with clinical teams to gather requirements
  • Educating end users on how to effectively use data collection tools
  • Acting as a liaison between clinical teams and Digital/IT
• Work collaboratively under Decision Support leadership with IT and vendors to coordinate system updates, testing, and troubleshooting.
• Support change management by addressing help desk escalations and managing change requests related to clinical education and workflow adjustments.

Additional Information

• Cross-site collaboration and occasional travel may be required.
• Ongoing participation in CIHI educational forums and professional development is expected.

Qualifications

• Master’s degree in a regulated health profession – required
• Current registration in good standing with a recognized regulatory college – required
• Minimum 2–3 years of clinical experience in CCC, Rehabilitation, or Long-Term Care – required
• Minimum 1 year of experience with interRAI, NRS, FIM, CCRS/IRRS assessment and training – preferred
• Certified NRS and interRAI/CCRS Trainer – preferred
• Strong expertise in adult education principles and facilitation
• Proven experience developing educational materials and delivering clinical training programs
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and data analysis
• Excellent communication, organizational, and interpersonal skills
• Commitment to UHN’s values and patient-centered care

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.