Representative - Quality & Process Auditor at United Airlines

%3Cp%3EAt United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.%3C/p%3E%3Cp%3E%3Cbr%3E%3Cspan style=%22font-size:14px;%22%3E%3Cstrong%3EJob overview and responsibilities%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cbr%3EResponsible for conducting a range of operational %26amp; Safety and Regulatory Compliance audits within the airport environment, which includes the auditing of, but not limited to, United employees and Business Partners. %26nbsp;Drive positive reinforcement for improvement with coaching and reporting to support operational performance and customer satisfaction. %26nbsp;May require travel up to 50% of the time.%3C/p%3E%3Cul%3E%3Cli%3EProvide Quality %26amp; Process audit results to United and Business Partner leadership by submitting audits via technology tool%3C/li%3E%3Cli%3EWork with United and Business Partner leadership as needed to prevent derogations in customer satisfaction and safety%3C/li%3E%3Cli%3EGain trust with multiple stakeholders and provide insight on common audit trends and process observations%26nbsp;%3C/li%3E%3Cli%3EChampion of change and continuous process improvement by being a support structure to United and Business Partner leadership by auditing service standards and effectiveness within them%3C/li%3E%3Cli%3ESupport department with ad-hoc operational support%26nbsp;%3C/li%3E%3Cli%3E%3Cp%3EContinue to grow in position by recurrent and ongoing training in Quality %26amp; Process standards across Airport Operations%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3C/li%3E%3Cli%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:arial, helvetica, sans-serif;font-size:13.02px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3ENOTE: This role is considered 100% onsite at the George Bush Intercontinental Airport%3C/span%3E%3C/span%3E%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E

What’s needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• 1+ years of experience in fast-paced large-scale operation
• Excellent communication skills, including written and verbal
• Outstanding interpersonal skills
• Ability to work with leaders to communicate observations and areas of improvement     
• Able to lead with empathy and understanding of operational environment 
• Strong knowledge and working experience of Microsoft Office Suite
• Use of cellular technology & laptop
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

 

What will help you propel from the pack (Preferred Qualifications):

 

• Bachelor's degree
• 1-2 years of aviation and/or auditing experience
• Quality & Process Auditing Experience

• Experience working with Business Partners who perform functions for United

   

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