- Junior
- Office in Pine Mountain
- Primary responsibilities and tasks include, but are not limited to the following:
- · Greet and interact with internal and external guests in a genuine warm and friendly manner using professional
- · Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
- · Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
- · Proficiently screen and transfer calls to the appropriate extension
- · Process and respond to wake-up calls according to the standard operating procedure
- · Record messages legibly and completely. Notify guests of messages.
- · Run daily reports and contingency lists.
- · Maintain knowledge of room types, hotel amenities and features, hours of operation and area attractions
- · Respond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfied
- · Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner
- · Solve problems proficiently
- · Maintain a neat and organized work area
