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Lodge Front Desk na None

None · Pine Mountain, Estados Unidos Da América · Onsite

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  • Primary responsibilities and tasks include, but are not limited to the following:
  • · Greet and interact with internal and external guests in a genuine warm and friendly manner using professional
  • · Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
  • · Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
  • · Proficiently screen and transfer calls to the appropriate extension
  • · Process and respond to wake-up calls according to the standard operating procedure
  • · Record messages legibly and completely. Notify guests of messages.
  • · Run daily reports and contingency lists.
  • · Maintain knowledge of room types, hotel amenities and features, hours of operation and area attractions
  • · Respond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfied
  • · Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner
  • · Solve problems proficiently
  • · Maintain a neat and organized work area
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