Triage Coordinator at Spokane Eye Clinic

Description

WHO WE ARE:

Spokane Eye Clinic is a physician owned practice established in 1955. We now have grown to more than 26 of the best doctors from around the country. Our providers see 110,000 patients throughout the clinics and perform nearly 12,000 surgical procedures annually. Our patient testimonials are outstanding, and staff enjoy the opportunities for growth throughout their career. Our dedicated in-house trainers have the ability to educate new hires from the basics to the more advanced skillsets required to serve our patients across the practice. This allows us to focus on hiring top talent with, or without, industry specific training. Our sight is a crucial part of our everyday lives and being part of a team that contributes to improved eyesight is highly rewarding! 

WHY YOU SHOULD JOIN US:

We have so much to offer! As a member of the Spokane Eye Clinic family, our employees enjoy a trusting, supportive, and positive work environment and excellent benefits.

• Health Insurance on the first of the month following date of hire.
• Free employee Dental, Life and AD&D coverage first of the month following 90 days.
• Company provided Vision coverage. 
• Begin to accrue PTO on their first day and can request to use accrued days after only 90 days.
• We also offer 401k and a Profit-Sharing plan to save for your future.
• FUN activities, and more.

SUMMARY STATEMENT & PURPOSE: This position is responsible for scheduling patients for urgent/emergent appointments and coordinating based on practice standards and triage protocols. The ability to manage a high volume of telephone calls and related tasks is essential. 

ESSENTIAL DUTIES & RESPONSIBILITES:

1. Adheres to all company policies and procedures. 
2. Coordinates and schedules urgent patient care by telephone and for walk-in patients by gathering information and following clinic protocols, as well as scripted assessment questions.
3.  Reviews, processes, contacts and schedules urgent patient referral appointments per SEC policies, procedures and protocols. Reschedules appointments appropriately as needed.   
4. Communicates professionally with internal and external parties including but not limited to patients, referring physicians and physician offices, and other Spokane Eye Clinic employees, while utilizing appropriate pathways such as email, EHR tasking, faxing, telephone calls and in-person, as needed.
5. Organizes and establishes priorities to perform assigned work and ensures all tasks are completed timely according to clinic standards. Meets all benchmarks for metrics to meet volume requirements. 
6. Demonstrates a complete understanding of EHR/EPM and completes documentation accurately and thoroughly per established protocols.
7. Knowledgeable regarding insurance plans and referral requirements, verification, and documentation.
8. Collaborates with and supports team members as needed. Contributes to a positive team environment.
9. Participates in professional, skill and business-related continuing education, as required.
10. Provides backup support for the referral team.

Requirements

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age.
• One (1) year of medical office experience required. 
• Proficient in Microsoft Office applications including Word, Excel, and Outlook, and ability to learn other software programs as needed. 

PREFERRED QUALIFICATIONS:

• Experience with EHR/NextGen programs
• College degree