Hotel Director, Catawba Two Kings Casino at Delaware North

On behalf of our customer, Catawba Two Kings Casino, Delaware North is actively recruiting for a Hotel Director in Kings Mountain, North Carolina. As a Hotel Director, you will be responsible for acting as a strategic and operational leader overseeing the overall performance, guest experience, and profitability of the hotel. If you want a job that provides fast-paced work in a collaborative environment, apply now. 

Minimum to anticipated maximum salary: $130,000 - $175,000

Catawba Indian Nation Gaming Authority exercises INDIAN PREFERENCE

Native American Indian preference shall apply to this position pursuant to the Indian Self-Determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (Title 25, U.S. code, Section 472 & 473).

• Lead and develop a multi-layered hotel operations team, including front desk, housekeeping, amenities, and front-line team members, while fostering a positive image through community outreach and corporate responsibility 
• Align hotel goals with casino business objectives and ensure consistent, high-quality guest experiences that meet Forbes Travel Guide and AAA 4 Diamond standards 
• Oversee compliance with health, safety, sanitation, licensing, and hospitality regulations, including gaming and alcohol laws 
• Manage departmental budgets and financial performance, optimizing profitability through strategic pricing, promotional planning, and operational efficiency 
• Leverage guest feedback, market trends, and competitive benchmarking to enhance offerings, resolve high-profile guest issues, and maintain strong relationships with repeat VIP players 

• Bachelor’s degree in hospitality management, business, or related field  
• Minimum of 7 years of progressive hotel leadership experience with success in managing properties with 150+ rooms, preferably in gaming or resort environments 
• Proven track record in Forbes Travel Guide, AAA Diamond, or equivalent luxury rating systems 
• Strong financial acumen with experience in revenue optimization, cost control, budget development, labor optimization, and P&L management
• Ability to obtain and maintain a valid Catawba Gaming License and be at least 21 years of age 
• Extensive experience in luxury hospitality operations, guest relations, and service delivery with a deep understanding and passion for luxury hospitality trends, competitive landscape, guest expectations, innovation, and elevating team culture 
• Advanced experience with hotel management systems, property management, and guest service platforms, and proficiency in Microsoft Office Suite