Manager, Maintenance at Brick and Timber Inc.

Title:                               Manager, Maintenance 

Reports to:                    Senior Director, Construction  

Primary Function:       Oversee Internal Maintenance Department 

Status:                          Full-time, Exempt 

Location:                      San Francisco, CA

Summary

The Company and its affiliates are looking for an experienced Manager, Maintenance to provide oversight of the day-to-day operations for the Company's multifamily portfolio based in the San Francisco Bay Area. The Manager, Maintenance must be able to successfully manage a team of at least ten in-person and remote professionals, possess strong leadership and multi-tasking skills, and able pivot during emergency situations and prioritize on the fly. This position requires a proactive manager who has proven field knowledge and is enthusiastic to be part of and oversee a hard-working maintenance team that stives to maintain a best-in-class maintenance support staff for multifamily living.   

The Company is a property management company focused upon managing residential apartment properties in the Bay Area. The Company seeks to attract and retain motivated real estate professionals who love the unique local Bay Area culture. 

At Ballast, we think renters can experience San Francisco’s old-world charm without having to endure the 70's avocado fridge. We work hard to find historic apartment buildings in all the best San Francisco neighborhoods. Our architectural crew then carefully renovates each structure, restoring its unique characteristics, and builds modern amenities into the units. We believe living spaces should have integrity and are deeply committed to our tenants.

Primary Responsibilities 

• Monitor and improve the entire repair and maintenance process including tenant work order intake, internal systems, work order execution, and internal/external reporting 
• Monitor and complete all work assigned to all Technicians in a timely manner 
• Assist Technicians in troubleshooting and repairs in technical issues greater than their own understanding 
• Prioritize and assist with scheduling, ordering of all maintenance work order requests and follow-up upon completion
• Review and approve all maintenance invoices as well as negotiate best pricing throughout the different providers and accounts 
• Manage all emergency services after hours   
• Escalate resident relation issues to the Communications team  
• Inspect buildings to ensure properly functioning equipment upon the request of Property Managers 
• Oversee work order reporting to ensure data integrity and improve performance 
• Add value by optimizing and reducing repair and maintenance expenses 
• Order parts, materials and maintain stock and inventory control  
• Supervise and direct multiple Maintenance Technicians, Maintenance Coordinators, and 3rd party maintenance vendors 
• Ensure compliance with all governmental codes, ordinances, and regulations 
• Coordinate and review tenant feedback reviews 

Minimum Requirements and Qualifications 

• High school graduate or equivalent required   
• Minimum 5-years’ experience in maintenance of residential building or similar community required 
• College education or trade school with emphasis on trades, covering maintenance procedures and practices preferred   
• Bachelor’s degree in engineering / management field preferred 
• Bi-lingual in English/Spanish preferred 
• Proficient with Microsoft Office suite of products (Word, Excel, Outlook, MS Project) and the ability to quickly learn inventory control, preventative maintenance and human resources information system software programs and the use of a Smartphone 
• Knowledge of Yardi Maintenance and Happy Task software tracking systems desired but not required 
• Possess thorough working knowledge of electrical, carpentry, plumbing and related trade fields is highly desired 
• Past multifamily real estate maintenance experience required 

Key Skills and Competencies 

• Excellent communication skills (written and oral) and must be able to maintain effective tracking and storage of documentation 
• Experience in skilled trades and general understanding of building codes 
• Well-rounded knowledge of practices, tools, equipment, methods and materials used in maintenance 
• Ability to comply with work safety practices and guidelines relating to asbestos and industrial chemicals 
• Solid track record of supervisory and managerial skills to plan and assign work, motivate employees and provide work leadership 
• Capability to work autonomously with little guidance   
• Practices sound judgment skills to assess needs and determine appropriate course of action in emergency situations 
• Proven ability to safely handle all workshop and maintenance equipment, including power and hand tools and both freestanding and extension ladders 
• Physical skills and ability to perform work that require continual standing, walking, stooping, bending and lifting up to 50 pounds 

Brick and Timber Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and Brick and Timber Inc. prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Brick and Timber Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.