Welcome Desk Receptionist at Food Bank of the Rockies

Position Title:              Welcome Desk Receptionist

Classification:             Non-Exempt

Reports To:                  Director of Food Distribution Strategy 

Location:                     Denver

Compensation:            $20.00 Hourly

Benefits:                       Medical, dental, and vision, a 401(k) retirement plan with a 4.5% company match plus potential additional matching based on tenure, PTO, paid sick leave, paid holidays, and paid utility days

As the food bank with the largest service area in the contiguous United States, Food Bank of the Rockies is passionate about ensuring every community member has the resources they need to thrive. Supporting our Colorado and Wyoming communities begins with passionate, mission-driven individuals. 

The Welcome Desk Receptionist is an integral team member of Food Bank of the Rockies, creating the organization's first impression. The position is responsible for welcoming and guiding all guests, directing all incoming calls and emails, and providing assistance and information daily. They provide administrative support for the organization as it relates to cross-functional duties. 

The Food Bank’s team is dedicated to creating an efficient food distribution network to reduce and help end hunger across the state. Staff are committed to embodying the Food Bank’s organizational values and mission in all activities. 

If you are looking for a mission-focused organization where innovation and teamwork are encouraged and new ideas are valued, then this is an ideal position for you.

The mission of Food Bank of the Rockies is to ignite the power of community to nourish people facing hunger. We provide food and necessities to people in need through signature programs and by teaming up with hundreds of Hunger Relief Partners to serve communities across Colorado and Wyoming. We believe that for a community to thrive, every person must have the resources they need to flourish, and we strive to provide proper nourishment for every neighbor.

Primary Responsibilities:

• Provide excellent guest service through:
  1. Greeting all building guests upon arrival and directing them to the appropriate location; 
  2. Responding and directing calls, voicemails, and emails to appropriate departments/staff in a timely manner
  3. Tracking guest response volume to understand trends and opportunities for improvement
  4. Support neighbors experiencing food insecurity to identify other organizations that will connect them with resources outside of food security.
• Support guests seeking food assistance in person, via email or over the phone in a welcoming manner, including:  
  1. Provide guidance to use navigation tools to find food assistance 
  2. Maintain strong working knowledge of Food Bank of the Rockies direct neighbor services
  3. Conduct intake for guests seeking food assistance through Link2Feed, as needed
  4. Guide to Food Bank of the Rockies’ pantry, direct services and Hunger Relief Partners’ services 
  5. Maintain accurate records of neighbors seeking food assistance, including tracking the distribution of emergency food bags and documenting service utilization for reporting purposes
  6. Manage and restock emergency food bags/pantry available to guests seeking food assistance, and maintain inventory of resources
  7. Manage calls for neighbors calling about food deliveries through the Everyday Eats and Food for Health programs in Denver  
• Maintain strong working knowledge of Food Bank of the Rockies’ daily operations
• Receive and record checks received via mail and drop off for Accounts Receivable processing 
• Receive, sort, and distribute mail daily 
• Maintain safety, cleanliness, and organization of the lobby 
• Maintain Conference Center, including cleanliness, set-up, staff and guest reservations and food order through Community Kitchen 
• Support tracking of office supply inventory and placing orders as necessary 
• Maintain general Food Bank of the Rockies inbox
• Collect organization-wide information and create weekly staff communications
• Assist in coordinating staff meals, celebrations, and functions 
• Handle confidential information with discretion and care, ensuring the privacy and respect of employees, volunteers, partners, donors, or others
• Support home delivery programs, including Everyday Eats and Food for Health, including:   
  1. Mail, receive, and process applications 
  2. Support home delivery phone calls
  3. Back up Link2Feed data entry
  4. Mail out program-related letters 
  5. Back-up to email monitoring

Required Knowledge, Skills, and Abilities: 

• Commitment to fulfilling the Food Bank of the Rockies mission and positively represent the brand both internally and externally
• Strong customer service orientation
• Excellent organizational, time management, and follow-through skills
• Excellent verbal and communication skills 
• Self-directed and results-oriented
• Proactive and independent problem solver
• Exercise independent judgment, think critically and strategically, collaborate with others, and follow through to execute projects and program requirements

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Using office equipment such as a phone, computer, mouse, keyboard, and printer 
• Indoor, open space, office environment
• Occasionally lift, push, pull, or move up to 10 pounds

Required Qualifications:

• Minimum high school diploma or equivalent 
• 1-2 years of previous administrative support experience 
• Bilingual proficiency (English/Spanish) required
• Customer service experience preferred 
• High proficiency with computers and technology 
• Proficient with or the ability to quickly learn Microsoft Office Suite and similar computer applications
• Experience using collaborative tools for file storage and sharing, meeting scheduling, and virtual collaboration is a plus

 Expected Hours of Work: 

This role is a full-time, non-exempt position, working approximately 40 hours per week in person, Monday–Friday from 8:00 a.m. to 4:30 p.m. Scheduling flexibility may be considered in the future based on organizational needs.

Compensation:

$20.00 Hourly

Benefits:

At Food Bank of the Rockies, we provide a fulfilling workplace along with a comprehensive benefits package that includes:

• Generous Paid Time Off: Flexible paid time off, including 10 paid holidays, sick leave, parental leave, and opportunities for paid volunteer time.
• Robust Retirement Plan: A 401(k) retirement plan with a 4.5% employer match, plus additional matching based on tenure for a total potential match of up to 8.5%, to support your long-term financial security.
• Comprehensive Health Coverage: Competitive health, dental, vision, and life insurance plans to support your meet your and your family’s needs.
• Bilingual Incentive: A monthly incentive for certified bilingual staff, recognizing and rewarding your valuable language skills. 

To Apply:

Apply online through www.foodbankrockies.org/careers. Applications will be accepted until September 2, 2025.

Thinking about applying?

True passion and excitement for making an impact are just as important as work experience. 

We encourage you to apply even if you feel you don't check every box in this posting.

Food Bank of the Rockies is an Equal Opportunity Employer (EOE), M/F/D/V/SO. We are committed to providing reasonable accommodations to applicants with disabilities in order to participate in the application or interview process. If you require any accommodation, please contact us at [email protected] or 303-371-9250.