Digital Engagement Application Specialist at University of Arizona Foundation

General Position Summary:

Reporting to the Executive Director, Advancement Services, this position is responsible for managing the data and digital engagement platform and providing excellent customer service to all users.

Supervisory Responsibility:

This position is not supervisory in nature.

Essential Functions/Major Responsibilities:

• Serve as the in-house expert for digital engagement platforms (i.e. Almabase).
• Responsible for posting all Alumni events including for campus.
• Responsible for populating geographic pages for Chapters & Clubs.
• Assisting Chapter & Club leadership with the technical creation of tools so that leadership can send messages to their affiliated constituents through AlmaBase.
• Responsible for ensuring that the information and data created by Alumni events and activities is accurately captured and stored in Blackbaud CRM (Lynx).
• Providing support on list creation and production for annual giving program as needed. 
• Liaison to the campus alumni professionals regarding Lynx, self-serve alumni lists, and all other data and records related requests. 
• Responsible for ensuring accurate contact information of all event attendees is captured and entered into Lynx.
• Assist Alumni event team with electronic communication (email invitations, post-event thank you notes and surveys) with support of marketing-communication team.  
• Assist Associate Director of Regional Engagement on technical creation and distribution of monthly Chapter & Club newsletter.
• As needed, assist and support Alumni Team on staffing of assigned events from preparation to implementation.  
• Prepare and present post-event plans to capture attendance metrics, create event summaries, and suggest ideas for improvement or leveraging of captured data.  
• Liaison to the Advancement Services team to ensure cohesive and strategic records management.
• Assist campus partners with technical questions related to applications. 

Knowledge, Skills, and Abilities:

• Commitment to working in a collaborative team environment with shared goals.
• Ability to work efficiently with a wide variety of individuals, including donors, PAE colleagues, deans, faculty and staff.
• Excellent communication and interpersonal skills.
• Ability to effectively communicate both verbally and written.
• Demonstrated commitment to exceptional customer service with the ability to translate the PAE guiding principles of donor-centricity and collaboration into work practices.
• Ability to recognize and handle highly confidential and sensitive information in a discrete and professional manner.
• Work with excellent organizational skills and attention to detail.
• Be able to work independently with the ability to prioritize multiple projects and meet strict deadlines for deliverables.
• Ability to anticipate and discern work priorities and meet deadlines with little supervision.
• Adept at problem-solving and using judgment in situations requiring initiative, tact, and confidentiality.
• An exceptional work ethic and track record of personal initiative required.
• Openness to new ideas and personal flexibility with the ability to adapt and succeed in a multi-task, fast-paced environment with changing processes and occasional ambiguity.
• Ability to inspire cooperation and participation.
• Proficiency in the use of personal computers and Microsoft Office software (Word, Excel, PowerPoint, and Outlook).
• Proficiency or ability to learn additional software required to perform the essential duties of the position.

Minimum Qualifications:

• Bachelor’s degree in any discipline, with an emphasis on data 
• Ability to drive/attend meetings throughout Arizona and travel by commercial airline as needed. 
• Expertise in online project management tools and constituent relationship management databases.
• Proficient in the use of MS Power BI software for data visualization, analytics and interactive dashboards.
• Any equivalent combination of experience, training, and/or education approved by Human Resources.

Preferred Qualifications:

• Knowledge of records management.
• Knowledge of BBCRM and BB Cloud environment.
• Detailed knowledge of the University of Arizona.  
• Previous campus work experience and familiarity with UA departments, policies and procedures.

Work Environment:

• Occasional nights and weekends required.
• Travel not anticipated but could be required based on event schedule and needs.

The University of Arizona Foundation reserves the right to revise this job description at any time.