Collections Analyst at Ecolab

The Collections Analyst is responsible for collecting payments from delinquent customers, managing sales ledgers, and achieving monthly accounts receivable reduction targets. This involves reporting progress and issues to the collections leaders, assisting in enhancing Ecolab’s collection systems management, and providing detailed collection reports to the divisional business partners. The associate will support SOX compliance controls and adhere strictly to departmental guidelines. Strong analytical skills are essential for data storytelling, identifying trends, and making informed decisions to optimize the collections process.

Responsibilities:

• Handle incoming and outgoing calls and emails for payment collection.
• Update account statuses, including referrals, and transfer funds on accounts.
• Follow up on received payments and pursue remittance details.
• Provide copy documents and process write-off requests.
• Identify and escalate queries promptly and request credit notes as needed.
• Clear cash accounts through transfers and manage direct debit failures.
• Reconcile banking discrepancies accurately.
• Allocate payments made via BACS, cheque, and credit card.
• Refund overpayments and credit balances efficiently.
• Maintain high standards of system operation and data quality.
• Produce team reporting and portfolio analysis as necessary.
• Participate in projects aimed at improving the efficiency and effectiveness of Ecolab’s credit management processes.
• Report monthly progress on activities, highlighting areas of concern to the collections leaders.
• Offer assistance to the collections leaders when required.
• Provide forecasting as needed, and ad hoc data analysis to support divisional business partners.

Basic Qualifications:

• 4-year college degree
• 4+ years of experience working in credit, finance, accounting, customer service, and/or related technical or customer service field
• Proficiency in SAP

Preferred Qualifications:

• Bachelor’s degree in finance, accounting, business or a related field

• Intermediate proficiency in Microsoft Excel or Access, or the ability to be trained
• Credit experience and/or customer service experience related to large corporate customers
• Experience in Microsoft Office (Word, Outlook and Access)
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines
• Effective oral and written communication skills
• Must have demonstrated initiative and ability to work independently
• Self-motivated and both detail and process-oriented
• Proven analytical and problem-solving skills
• Strong critical thinking and decision-making skills