Delivery Services Coordinator at American Furniture Warehouse Co

Department: Deliveries
Shift: Various shifts from 2am-10pm
Reports to: Delivery Manager
 

Job Summary:
As a Delivery Services Coordinator, you will be responsible for supporting the Delivery and Furniture Preparation departments in multiple ways. You will be responsible for verifying and assisting with processing driver commission payroll, verifying, and completing all paperwork that is turned in, and check in work cell phones, iPads, and delivery truck keys. Additional duties could include working with multiple departments to process merchandise to be added on or canceled from the delivery routes, coordinating, and working with Inventory Control and Delivery Return to Stock departments to resolve any inventory discrepancies that may occur, and creating driver routes.
 

Duties/Responsibilities:
Typical duties include but are not limited to:
 Monitor and update the Truck Manifest (TKM) and delivery Commission forms.
 Identifying and reading reports, tickets, and labels.
 Process add-ons, cancels, and special delivery orders.
 Requires recognizing, identifying, and using merchandise and necessary reports.
 Assist with inventorying tablets, fuel cards, truck keys, and any other items as asked by the AFW management team.
 Create driver routes based off forecasting, maps, weather, dollar amount, etc.
 Run delivery reports as directed by management
 Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations.
 Abide by all company policies and procedures.
 All other duties assigned by the Delivery Manager as directed.

Compensation Package:
Pay rate: Starting hourly rate of $17.71/hr DOE

Supervision Given and Received:
This position has no supervisory responsibilities. This position is supervised directly by the Delivery Manager and/or Delivery Manager Assistant.
 

Required Skills/Abilities:
• Previous experience as a Delivery Services Coordinator or similar role
• Hands on experience with STORIS and Dispatch Track preferred
• Knowledge of Federal Motor Carrier Safety Administration (FMCSA) and Department of Transportation (DOT) laws preferred
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to maintain a congenial calm communication style and the ability to diffuse and clarify the needs of drivers to achieve clear solutions.
• Ability to analyze, model and interpret data
• Have strong independent follow up skills
• Excellent organizational skill and the ability to demonstrate attention to detail, and accuracy.
• Sense of ownership and pride in your performance and its impact on AFW’s success
• Strategic planning, critical thinking, and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to lead team meetings and motivate others
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
 

Personal Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
• Analytical - Ability to analyze, collect and research data and read reports, fierce attention to detail.
• Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Teamwork – Contributes to building positive team spirit; supports everyone’s efforts to succeed and offers to help others.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others & ideas and tries new things.
• Organizational Support – Follows policies and procedures; supports AFW’s goals and values.
• Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Problem Solving – Identifies and resolves problems in a timely manner; works well in group problem solving situations; has a cooperative spirit; ability and authority to plan work, meet deadlines and coordinate time sensitive activities across personnel in multiple departments.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
• Safety and Security – Observes and leads safety and security procedures and initiatives.
• Attendance/Punctuality – Is consistently at work and on time.
 

Computer Skills:
Ability to navigate multiple computer systems, type 35+ wpm, advanced familiarity with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, etc.), and advanced internet research skills. Ability to regularly use computers for ordering, communication, documentation, scheduling, maintenance of organizational content on shared drives. Ability to apply technology up to and including Electronic Logging Devices, iPads, dispatch software, and windows. Experience with STORIS and Dispatch Track preferred.
 

Certificates and Licenses:
Certifications and licenses related to business and safety are preferred.
 

Education and Experience:
Two-year college or university program degree preferred; High School diploma required; equivalent combination of education and experience accepted in lieu of degree.
 

Physical Demands:
 Requires the ability to maneuver in confined and at times congested areas.
 Requires the ability to sit, stand, walk, stoop, & bend for 8 hours a day.
 Requires constant use of arms, hands, fingers, eyes, legs, and back.
 

American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V.
A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.
Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!

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