BIOPSY/PROCEDURE SCHDULER at Radiology Associates
Radiology Associates · Daytona Beach, United States Of America · Onsite
- Professional
- Office in Daytona Beach
Job Title: Biopsy/Procedure Scheduler
Location: Daytona Beach, FL
Job Type: Full-Time
About Radiology Associates
Radiology Associates is the leading provider of patient care and medical imaging in Eastern Central Florida. We offer high-quality imaging services using state-of-the-art technology in a comfortable, caring, and professional environment. Our team members are integral to creating an exceptional patient experience and fostering a positive and purposeful work atmosphere. We are proud to be recognized as a Breast Imaging Center of Excellence by the American College of Radiology.
Why Join Us
When you become a part of Radiology Associates, you’ll join an elite team dedicated to providing the best patient care. We prioritize employee recognition, growth, and diversity and are looking for motivated individuals who want to grow with us.
About the Role
We are currently seeking a Biopsy/Procedure Scheduler to join our team in Daytona Beach, FL. In this role, you will handle both inbound and outbound calls to coordinate and schedule biopsy and interventional procedures for multiple Radiology Imaging Associates centers. This is a patient-facing, fast-paced position that requires excellent communication, organization, and attention to detail.
Responsibilities
Answer incoming calls from patients and physician offices to schedule procedures
Place outbound calls to schedule exams from incoming referrals
Review and request required documentation (orders, prior exams, etc.) to ensure proper scheduling
Schedule various procedures, including general imaging, biopsies, and interventional exams
Communicate effectively and professionally with patients, physicians, radiologists, and staff
Provide exceptional customer service and resolve scheduling-related inquiries
Assist the phone operator and tech aides as needed
Accurately document interactions and maintain updated patient information
Perform other duties as assigned by the Center Manager
Qualifications
High school diploma or equivalent required
Previous customer service or call center experience preferred
At least 1 year of experience in medical scheduling, preferably in a radiology or imaging environment
Familiarity with radiology terminology and procedures
Experience with Microsoft Office (Outlook, Word, Excel)
Strong multitasking and time management skills
Excellent verbal and written communication
Skills & Abilities
Ability to work independently and as part of a team
Ability to remain professional and compassionate in a fast-paced environment
Comfortable with frequent phone use and long periods of computer work
Strong attention to detail and problem-solving abilities
Work Environment
Office-based/call center setting
Interaction with clinical staff, patients, and physicians
Occasional evening or weekend hours may be required
Benefits
As an employee of Radiology Associates, you will enjoy a comprehensive benefits package that includes:
Affordable Medical, Dental, and Vision Insurance
Paid Time Off (PTO) and Paid Holidays
Paid Life and AD&D Insurance
Employee Assistance Program (EAP)
Travel Assistance and Identity Theft Assistance
Employee Recognition Programs
401(k) Retirement Program
Employee Referral Bonus Program
Additional Information
Equal Opportunity Employer:
We comply with federal, state, and local anti-discrimination laws, regulations, and ordinances.
Drug-Free and Tobacco-Free Workplace:
We are committed to maintaining a safe and healthy work environment.
E-Verify Participation:
This organization participates in E-Verify to confirm employment eligibility in the United States.
