Program Assistant - Placement and Testing Center at Green River College, WA

About the Department

The Program Assistant for the Placement & Testing Center provides responsive, courteous, and professional customer service while relaying detailed information regarding assessment and testing functions provided at the center for prospective and continuing students, faculty, staff, and the general public. This position will administer placement, program entry, instructional, proctored and computer-based testing. This position will partake in light data entry and filing duties.

ABOUT THE COLLEGE:
Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical students, 15% Adult Basic Education student, and 3% Applied Bachelor degrees.  Green River College has four campuses, including the main campus in Auburn, Washington, with satellite campuses in Kent, downtown Auburn, and Enumclaw.  Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.
 
COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:
We commit to be an anti-racist institution where all students, faculty, and staff receive the access, resources, and services needed to achieve their educational, career, and personal goals. Green River College makes social and economic justice, equity, and inclusion our highest priorities.
The Green River College definition of equity encompasses all identities, including but not limited to race, ethnicity, economic status, gender identity, sexual identity, disability, religion/spirituality, immigration status, age, and culture. We understand individual needs vary widely, and the effects of discrimination and historical oppression must be taken into account while aiming for equitable opportunities and outcomes for all.

Position Duties

General Duties:

• Provide quality customer service and communicate clearly in-person, over the phone, to students, faculty, staff, regarding center and general college services, policies and procedures
• Demonstrate multicultural competence (including an awareness and understanding of historically underserved populations) and create an educational environment that affirms commitment to diversity, equity, and inclusion 
• Regularly participate in trainings and professional development opportunities to further knowledge and self-awareness of diversity, equity, and inclusion 
• Develop and maintain a working knowledge of the services provided by departments within Student Affairs and Instructional areas in order to respond to and/or refer inquiries appropriately and accurately
• Accurately maintain files, exams, and related records
• Consistently maintain a secure testing environment by enforcing established procedures and policies including identification, electronic devices, room monitoring, etc.

Minimum Qualifications

Minimum Qualifications 

• Associate’s degree and two years of experience in customer service and office administration, or testing; or equivalent combination of education and experience
• Proven record of high-quality performance, including but not limited to excellent customer service, punctuality, attendance, accuracy, etc.
• Ability to work and interact effectively with a diverse population of colleagues, staff, faculty, students, and others in a courteous, respectful, and professional manner.
• Excellent written and oral communication skills, including the ability to express ideas and information in language that is appropriate to both the complexity of the topic and the knowledge and understanding of the recipient.
• Ability to appropriately handle sensitive and confidential information, including maintaining compliance with FERPA regulations.
• Ability to complete work tasks as part of a team and independently, including taking initiative.
• Proficient in Microsoft Office Suite (including Word, Excel and Outlook), internet resource navigation, and general office equipment use.

Preferred Qualifications:

• Bachelor’s degree
• Ability to fluently speak another language in addition to English (Spanish, Vietnamese, Somali, Russian, or Ukrainian preferred)
• Previous experience as a Pearson VUE Test Administrator
• Previous experience in Washington Community and Technical Colleges

Working Conditions:

• Must have the ability to sit for prolonged period of time at a desk/computer workstation.
• Must have the ability to move freely about the front desk and all testing areas to retrieve and file materials, set up and assist students at computers, and monitor the testing rooms.
• Frequent repetitive arm, hand, and finger motions
• Frequent use of computer and exposure to terminal screen in performing work assignments
• Work in an office setting with frequent interruptions and a high volume of in-person customer interaction.
• May need to carry, lift or move equipment/supplies up to 30 lbs

SPECIAL REQUIREMENTS, LICENSES AND CERTIFICATIONS:

The one-year temporary position may work up to 16 hours a week. A monthly schedule will be created considering office needs and availability of employees.  This schedule will need to be flexible and may change.

Successful candidates must be able to become a Pearson VUE Test Administrator (TA) within thirty (30) days of hire. Individuals must wait six (6) months after completing any testing administered through Pearson VUE prior to becoming a TA and must wait six (6) months after being a TA to take a Pearson VUE exam. A list of test owners who work with Pearson VUE can be found at https://home.pearsonvue.com/For-test-centers/Deliver-these-exams.aspx.

Other Qualifications

Beginning July 1, 2022, if a person has held a part-time hourly, or temporary position within an institution after July 1, 2023 they will not qualify for this position and cannot be considered further.

The provisions of WAC 357-04-045 requires:

a.    The employee is employed twelve consecutive months or less;

b.    The employee is employed for one thousand fifty hours (1050) or less in that same twelve consecutive month period which begins from the original date of hire or July 1, 2022, whichever is later; and  

c.    The employee is limited to one appointment only with the same higher education employer that meets the criteria in (a) and (b) of this subsection.

Attach the following with your completed online application and responses to the Supplemental Questions (located under the tab titled "Supplemental Questions") to be considered for this position.

• A Cover Letter which specifically describes how you meet each qualification
• Resume 
• Supplemental question(s)

(*)  Should you have any difficulties uploading the below documents, please contact NeoGov tech support at 1-855-524-5627 Mon-Fri 6 a.m. – 6 p.m. pacific time.
 
At this time, Green River College is not sponsoring for H1-B Visas.
 
This position is part of a bargaining unit subject to a collective bargaining agreement.
 
All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.)
 
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law RCW 28B.112.080.
 
Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/
 
Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report— Green River College’s Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.
 
The following person has been designated to handle inquiries regarding the non-discrimination policies: Executive Director of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 288-3320.
 
To request disability accommodation in the application process, contact the Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.
 
Equal Opportunity Employer and Statement of Non-Discrimination:  Green River College does not discriminate on the basis of race, color, national origin, citizenship or immigration status, age, perceived or actual sensory, physical or mental disability, pregnancy, genetic information, gender, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or the use of a trained guide dog or service animal. Green River College prohibits discrimination on the basis of sex, including sex-based harassment, and sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment. Inquiries about Title IX may be referred to Green River College’s Title IX Coordinator, the U.S. Department of Education’s Office for Civil Rights, or both.
 
Reporting: Any employee, student, applicant, or visitor who believes that he, she or they have been the subject of discrimination or harassment should report the incident or incidents to the College’s appropriate Title IX Coordinator identified below. If the complaint is against that Coordinator, the complainant should report the matter to the President’s office for referral to an alternate designee.
 
For students/employees/public/visitors/applicants:
 

• Korland Simmons, Title IX Coordinator • Equity, Diversity, Inclusion 

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