Senior Interpreter-Community Services Interpretation at SOS International LLC

SOSi is seeking Senior Interpreters to support our customer in New York. Each Senior Interpreter will provide interpretation and translation services as well as local, on-the-ground oversight of community interpreters, ensuring service continuity across assigned borough locations (offices, shelters, IDNYC sites, and home visits).

• Provide daily supervision and support for interpreters assigned within the borough.
• Verify interpreter attendance and compliance with shift-based and appointment-based scheduled on-site and virtual remote interpreting and translation appointments using the WordBridge system.
• Serve as the first point of escalation for service disruptions, lateness, or no-shows.
• Liaise with DSS/HRA/DHS staff and site managers to address real-time service needs.
• Ensure adherence to HIPAA, confidentiality requirements, and DSS/HRA/DHS codes of conduct.
• Coordinate with other Senior Interpreters and Fulfillment Operations Manager on coverage gaps and urgent assignments.
• Support recruitment and onboarding efforts by identifying local interpreter talent.
• Provide accurate, culturally appropriate, and confidential consecutive interpretation between English and the target language during client interviews, appointments, home visits, and events.
• Support on-site and/or video interpretation assignments.
• Support document translation between English and the target language as needed.
• Maintain professionalism and neutrality while preserving tone, meaning, and intent of all communications.
• Arrive promptly for scheduled assignments and remain available for the full duration of the appointment or shift.
• Other duties as assigned.

• At least one (1) year of supervisory or lead experience in interpretation services, social services, or a related field.
• At least five (5) years of experience in interpretation services.
• Current, verifiable certification as an interpreter from a reputable certifying body.
• Familiarity with multilingual service delivery in community-based settings.
• Strong organizational skills, with the ability to manage multiple simultaneous interpreter assignments.
• Excellent communication and problem-solving abilities.
• Must be based in or able to travel daily within the assigned NYC borough.
• Availability for evening, weekend, and holiday assignments to support 24/7/365 operations.

• Work performed on-site at multiple DSS/HRA/DHS locations within the borough, including offices, shelters, and field visits.
• Requires daily travel within the assigned boroughs; occasional travel to other boroughs.
• Target Salary Range: $50,000 to $60,000.