Senior Interpreter-Community Services Interpretation chez SOS International LLC
SOS International LLC · New York City, États-Unis d'Amérique · Onsite
- Professional
- Bureau à New York City
SOSi is seeking Senior Interpreters to support our customer in New York. Each Senior Interpreter will provide interpretation and translation services as well as local, on-the-ground oversight of community interpreters, ensuring service continuity across assigned borough locations (offices, shelters, IDNYC sites, and home visits).
Responsibilities:- Provide daily supervision and support for interpreters assigned within the borough.
- Verify interpreter attendance and compliance with shift-based and appointment-based scheduled on-site and virtual remote interpreting and translation appointments using the WordBridge system.
- Serve as the first point of escalation for service disruptions, lateness, or no-shows.
- Liaise with DSS/HRA/DHS staff and site managers to address real-time service needs.
- Ensure adherence to HIPAA, confidentiality requirements, and DSS/HRA/DHS codes of conduct.
- Coordinate with other Senior Interpreters and Fulfillment Operations Manager on coverage gaps and urgent assignments.
- Support recruitment and onboarding efforts by identifying local interpreter talent.
- Provide accurate, culturally appropriate, and confidential consecutive interpretation between English and the target language during client interviews, appointments, home visits, and events.
- Support on-site and/or video interpretation assignments.
- Support document translation between English and the target language as needed.
- Maintain professionalism and neutrality while preserving tone, meaning, and intent of all communications.
- Arrive promptly for scheduled assignments and remain available for the full duration of the appointment or shift.
- Other duties as assigned.
- At least one (1) year of supervisory or lead experience in interpretation services, social services, or a related field.
- At least five (5) years of experience in interpretation services.
- Current, verifiable certification as an interpreter from a reputable certifying body.
- Familiarity with multilingual service delivery in community-based settings.
- Strong organizational skills, with the ability to manage multiple simultaneous interpreter assignments.
- Excellent communication and problem-solving abilities.
- Must be based in or able to travel daily within the assigned NYC borough.
- Availability for evening, weekend, and holiday assignments to support 24/7/365 operations.
- Work performed on-site at multiple DSS/HRA/DHS locations within the borough, including offices, shelters, and field visits.
- Requires daily travel within the assigned boroughs; occasional travel to other boroughs.
- Target Salary Range: $50,000 to $60,000.