Production Shift Lead at East West Tea Company

Title of Role: Production Shift Lead

Reports to: Production Manager

FLSA Designation: Hourly, Non-exempt 

***This is for C shift, 10pm-630a***

Role Summary 

The Production Shift Lead is responsible for assisting the Production Supervisor in ensuring and overseeing all production and support activities on assigned shift.  Responsible for the promotion of company values and to be a resource, providing support for employees they oversee.  Duties include, ensuring all employees comply with company policies and procedures, as apply to manufacturing, quality, safety, GMP’s, housekeeping and resources. The Production Shift Lead also plays a key role ensuring the documentation to support production processes is accurate and complete. 

Role Responsibilities:

Essential functions of the role, but are not limited to the following:

PRODUCTION SUPPORT & LEADERSHIP                      80% of time

•    Maximize IMA uptime through consistent influence of resources including Machine Operators, Tea Support, QA, and Maintenance Technicians

•    Maintains a viable training plan incorporating efficiency and yield assumptions, learning-curves, quality expectations, safe work practices, etc. for production staff in order to ensure accuracy and quality.  

•    Monitor the movement of raw materials between the warehouse and manufacturing for accuracy and proper assignment

•    Assists operators and mechanics in trouble shooting initial cause of machine failure and provides miscellaneous support wherever necessary to keep production lines efficient including dumping tea, moving, and staging components.  

•    Advanced experience and understanding of operation of all peripheral production equipment as well as IMA machines, i.e., Ishida scales, glue machines, case packers, ink jet print systems, conveyors MARKSnMORE

•    Performs any and all other assigned tasks

•    Models best in class company values, teamwork, quality standards, performance, attendance and at all times.  

•    Lead Machine Operators with equal emphasis on efficiencies, safety, quality, costs and morale for assigned shift

•    Establish, nurture and develop partnerships with stakeholders throughout 

•    Ensures facility security and personnel safety       

•    Understand and conduct incident investigations

DOCUMENTATION                                 20% of time

•    Accurately prepare, complete, review and approve all related production documents and reports, i.e. BPR’s, yield reconciliation, QC checklists, shift pass downs and various logs 

•    Assists in the collection and administration of personnel performance documentation 

•    Responsible for manual waste count and recording

Skills, Knowledge and Experience:  

•    Skill in IMA operation, (C23 & C24) and Brenton’s

•    Proficiency with Microsoft Office Suite, familiarity with Teams, Outlook and Excel

•    Strong written and verbal communication skills

•    Familiar with compliance / GMP’s and CFR Part 111 Dietary Supplement Regulations

•    Familiarity with the Basics of Supervision and experience positively leading and impacting a team

•    EWTC products, production, policies, and procedures

•    Continuous Improvement concepts

•    Operate forklifts and electric pallet jacks

•    Understand and conduct incident investigations

Talent:

Motivation & Work Style

•    Solid work ethic, self-starter, and result-oriented

•    Responsible and a high degree of ownership

•    Balances attention to detail and swift execution in decision making

Leadership & Influencing

•    Effective and professional communication both written and verbal

•    Can provide perspective and make recommendations

Relationship & Collaboration

•    Natural ability to develop strong, trusting relationships and build team moral

•    Enjoys collaborating with cross-functional partners, especially Maintenance, Quality, Sanitation and Warehouse

Thought Process

•    Strong critical thinking ability to navigate and solve complex problems

•    Analytical approach to understand and synthesize data to make impactful outcomes (root cause analysis)

Work Environment: 

•    Role located 100% in the manufacturing environment with frequent exposure to noise, dust, forklifts, and fluctuations in temperature 

Physical Requirements:

•    Must be able to lift up to 30 lbs. on an infrequent basis

•    Stand, walk, climb stairs and climbing on and off a forklift

•    Full range of motion to bend, stoop, twist, turn, reach, climb and kneel required 

•    Sitting at workstations for extended periods of time

Minimum Requirements:

•    2 years of experience in Manufacturing environment – high speed preferred

•    Experienced in report writing, data entry and general computer skills

•    Safe forklift operation

•    Proficiency in equipment operation

•    Demonstration of positive performance, behavior and attendance record. 

•    Demonstrated ability to lead and assist others

•    Demonstrated ability to promote quality and company values

 Employer Statement: 

East West Tea Company is an equal opportunity employer. We value and respect each persons’ individuality and unique talents. It is the strength of our people and our guiding principle that have contributed to East West Tea’s leadership and continued success in the natural tea category.