SHIPPER SUPPORT REPRESENTATIVE at GLS US GROUP

Description

About Our Company

General Logistics Systems (GLS) Company is an established provider of time-critical package and freight shipping solutions that has been operating in more than 40 countries across Europe for over 30 years, generating annual revenue totaling well above $4 billion.

We've taken our unique but proven business model stateside, where we intend to shake up the market with express parcel that's faster and more flexible than our competitors'.

We passionately believe that our success depends on our customers' success, which informs the 'why' and 'how' of everything we do. At this pivotal stage in our growth journey, we are looking for like-minded individuals to help us build a new kind of logistics company...one that makes customers' lives easier and plays an active role in their achievements.

Position Summary:

The Shipper   Support Representative will take part in supporting shippers over our   different forms of communication. This includes assisting shippers via chat,   email, or phone. The Shipper Support Representative will assist customers   with operating or procedural questions with our applications, products, or   services.

DUTIES   & RESPONSIBILITIES

· Assist   shippers though any GLS related form of communication (chat/email/phone)

· Foster   and maintain a positive work environment for all teams

· Always   promote a “customer first” environment

· Assist   customers with service questions, tracking deliveries and pick-ups,   scheduling pick-ups and resolving complaints

· Verify   suggested solutions effectively resolve the customer’s concern through verbal   or email feedback

· Provide   professional support and ensure customer satisfaction

· Customer   interactions must be handled with diplomacy and tact

· Offer   customers pricing/services that align with their shipping needs

· Meet   established standard of handling customer interactions in a high level of   customer service

· Recommend   and submit requests for account changes within standard operating procedures

EDUCATION   and/or EXPERIENCE

High   School diploma or general education degree (GED)or one to three months   related experience and/or training or equivalent combination of education and   experience.

Requirements

QUALIFICATIONS

To   perform this job successfully, and individual must be able to perform each   essential duty satisfactorily. An individual must also be willing to follow   instructions and accept supervision, maintain a positive attitude towards   their work and cooperate with co-workers and supervisors. The requirements   listed below are representative of the knowledge, skill and/or ability   required. Reasonable accommodations may be made to enable individuals with   disabilities to perform the essential functions.

Must be able to lift 75 lbs. Must be at   least 18 years of age.

SKILLS   & ABILITIES

· Excellent   verbal and written professional communication skills

· Excellent telephone personality skills

· Highly energetic, motivated self-starter

· Decision making, problem resolution, and creative thinking   skills

· Proficient with Microsoft Office (Excel, Outlook, Word)

· Demonstrated ability to be organized take initiative, and follow   up independently

· Meet attendance schedule with dependability and consistency

· Detail oriented

· Demonstrated track record of customer service call center   experience

· Familiarity with software applications Salesforce and TalkDesk

EEO Commitment:

General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.