Technology Support Administrator at Pitt Community College, NC

About the Department

Pitt Community College is seeking a Technology Support Administrator to provide frontline technical support and exceptional customer service to faculty, staff, and students. This position is responsible for managing and resolving helpdesk requests, maintaining endpoint hardware and software, tracking IT assets, and coordinating with IT colleagues to ensure seamless delivery of technology services across campus.

Position Duties

What You’ll Do

• Serve as a first point of contact for IT support requests via phone, email, and ticketing system.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and classroom technology.
• Provide all tiers of support for installing, configuring, and maintaining end-user hardware and software.
• Maintain accurate IT asset records, including inventory tracking and lifecycle management.
• Assist with onboarding and offboarding of users, including account setup and equipment provisioning.
• Collaborate with IT colleagues to support network, server, and instructional technology needs.
• Create and deliver end-user training and documentation on IT tools, policies, and best practices.
• Monitor and escalate unresolved issues to appropriate technical staff.
• Participate in IT projects and system upgrades, contributing technical expertise to planning and implementation.

Why Join PCC?

At Pitt Community College, our mission is to educate and empower people for success. As part of our IT team, you’ll play a vital role in ensuring reliable and responsive technology services that support teaching, learning, and operations across campus.

Other Qualifications

What We’re Looking For

• Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
• 1–3 years of experience in IT support or client services.
• Strong knowledge of Windows and macOS environments, Microsoft Office 365, and common IT tools.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Experience in an educational or public sector environment preferred
• Familiarity with ITIL practices and helpdesk ticketing systems
• CompTIA A+, Network+, or related technical certifications

Other Information

• Primarily on-site work with occasional travel between campus locations.
• Requires lifting and moving equipment up to 70 lbs.
• Some evening or weekend hours may be required for system maintenance or special events when client services are unavailable.