Customer Service Coordinator - Bilingual (Mandarin) at Total Quality Logistics

About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.What’s in it for you:Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company matchAdvancement opportunities with structured career paths Up to $5,000/year in tuition reimbursementEmployee referral bonus opportunitiesWe win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)What you’ll be doing:Become the subject matter expert on all administrative tasks related to your aligned account(s)Document and manage all tasks in our internal systemsSchedule appointments and help coordinate shipments from pickup to deliveryHelp resolve shipping issues with a high level of professionalismProvide excellent customer service to internal and external stakeholdersSupport with billing and payment processing as neededWhat you need:1+ year customer service experience preferredFluent in English and MandarinHall of fame work ethic with a history of excellent attendanceStrong verbal communication skills – face to face and over the phoneProficient in Microsoft Office, including Word, Excel, and OutlookAbility to take ownership of responsibilities and see tasks through completionWhere you'll be: 745 W. New Circle Road Lexington, KY 40511 Apply Now