Administrative Clerk-Student Accounts at Alabama State University

About the Department

Alabama State University, Student Accounts, invites application for an Administrative Clerk. This position will provide clerical and customer service support to ensure accurate, timely, and professional handling of student financial records, assist with maintaining account records, answering inquiries and supporting departmental operations related to billing, collections and account adjustments.

Duties and Responsibilities:

• Greet and assist student, parents, and visitors in person, by phone, and via email regarding account balances, payment options, and deadlines
• Receive and process incoming mail
• Prepare, organize, and maintain student financial records in both physical and electronic formats
• Assist in generating and distributing billing statements and account notices
• Respond to inquiries nd provide information regarding policies, procedures, and account statuses
• Maintain the Student Account email
• Maintain confidentiality of student records in compliance with FERPA regulations
• Support the Student Accounts team with special projects, reporting, and events such as registration and payment plan setup
• Monitor office supplies, request replenishment as needed, and other duties as assigned

Minimum Qualifications

High school diploma or GED, additional course in office administration, accounting, or business, relevant experience in a finance related setting, preferably in higher education, customer service and/or  business, must be proficient in Microsoft Office Suite, have excellent communication and interpersonal skills with a customer focused approach, and be detail oriented.   

Other Qualifications

EEOC STATEMENT:
It is the policy of Alabama State University to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. 
 
SUPPLEMENTAL INFORMATION:
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
 
Federal law requires identity and employment eligibility verification on Form I-9 within three (3) business days of employment.
   
 All positions require the passing of a background check and some the passing of a drug screen.