Hybrid Finance Administrator at KIOTI Tractor

Department: 

Sales Operations – Sales Finance

Reports to: 

Wholesale Operations Manager

Location: 

Wendell, NC

Position Status:

Full-Time

Status: 

Hourly, Non-Exempt

Management Level:

Non- Management

JOB SUMMARY

KIOTI Tractor, a leader in the design and manufacture of compact tractors, utility vehicles, turf care, and compact construction equipment, is seeking a Finance Administrator to join our team onsite in Wendell, NC. The Finance Administrator is responsible for providing an excellent dealer experience by offering best-in-class customer service with a focus on supporting dealer account activities and sales program processing. The ideal Finance Administrator candidate will have some experience in one or more of the following: banking, rebate processing, account management or accounts receivable.  Candidates must be customer-oriented to promptly and accurately resolve account issues and inquiries. 

KEY RESPONSIBILITIES OF JOB

• Provide outstanding customer service through active engagement and communication with our dealers, vendors and partners.
• Provide support and perform general administrative duties under the direction of the Wholesale Account Manager.
• Responsible for completing transfer of invoices from one customer to another.
• Process check request received from customers.
• Address and resolve customer inquiries regarding their account which may involve, but not limited to, reconciliation, payment posting/reversals, explanation of account, password resets, invoice and statement request.
• Review and process marketing co-op advertising claims.
• Review and process sales program and sales bonus claims.
• Send out notices to customers and track and follow up on responses.
• Assist with gathering required documentation from customers.
• Train new and existing dealers in systems, processes and procedures.
• All other functions and responsibilities as deemed necessary by the department manager to support company objectives and activities.

EDUCATIONAL AND PHYSICAL REQUIREMENTS

• 2+ years of customer service, banking/teller, accounts receivable, collection, and/or bookkeeping experience
• High School diploma or equivalent required.
• Knowledge of Microsoft products: Word, Excel, PowerPoint, and Outlook
• Experience with CRM Sales Force and SAP systems are a plus.
• Outstanding written and verbal communication skills with the ability to effectively present information
• Work in a fast-paced, high-pressure environment.
• Ability to multi-task and meet required completion timelines.