KIOTI Tractor, a leader in the design and manufacture of compact tractors, utility vehicles, turf care, and compact construction equipment, is seeking a Finance Administrator to join our team onsite in Wendell, NC. The Finance Administrator is responsible for providing an excellent dealer experience by offering best-in-class customer service with a focus on supporting dealer account activities and sales program processing. The ideal Finance Administrator candidate will have some experience in one or more of the following: banking, rebate processing, account management or accounts receivable. Candidates must be customer-oriented to promptly and accurately resolve account issues and inquiries.
KEY RESPONSIBILITIES OF JOB
Provide outstanding customer service through active engagement and communication with our dealers, vendors and partners.
Provide support and perform general administrative duties under the direction of the Wholesale Account Manager.
Responsible for completing transfer of invoices from one customer to another.
Process check request received from customers.
Address and resolve customer inquiries regarding their account which may involve, but not limited to, reconciliation, payment posting/reversals, explanation of account, password resets, invoice and statement request.
Review and process marketing co-op advertising claims.
Review and process sales program and sales bonus claims.
Send out notices to customers and track and follow up on responses.
Assist with gathering required documentation from customers.
Train new and existing dealers in systems, processes and procedures.
All other functions and responsibilities as deemed necessary by the department manager to support company objectives and activities.
EDUCATIONAL AND PHYSICAL REQUIREMENTS
2+ years of customer service, banking/teller, accounts receivable, collection, and/or bookkeeping experience
High School diploma or equivalent required.
Knowledge of Microsoft products: Word, Excel, PowerPoint, and Outlook
Experience with CRM Sales Force and SAP systems are a plus.
Outstanding written and verbal communication skills with the ability to effectively present information
Work in a fast-paced, high-pressure environment.
Ability to multi-task and meet required completion timelines.
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