Hybrid Customer Account Representative at Hustle Notice Biz
Hustle Notice Biz · Cleveland, United States Of America · Hybrid
- Professional
- Office in Cleveland
Job Description
We are seeking a dedicated Customer Account Representative to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support while managing their accounts. Your primary responsibilities will include resolving inquiries, handling order processing, and ensuring customer satisfaction at every interaction.
Key Responsibilities
Responsibilitie
- Serve as the primary point of contact for customers to address inquiries and concerns.
- Handle customer account management tasks, including order processing and updates.
- Maintain accurate customer records and documentation in the database.
- Provide timely and effective solutions to customer issues and escalate as needed.
- Collaborate with other departments to ensure customer satisfaction and resolve complex issues.
- Monitor account activity and follow up with customers to ensure satisfaction.
Skills, Knowledge and Expertise
Qualifications
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Minimum of 2 years of experience in customer service or account management.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.
Benefits
Benefits
- Competitive salary based on experience ($58,000 - $64,000).
- Opportunities for professional growth and career advancement.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Retirement savings plan with company match.
- Supportive and collaborative work environment.
