- Professional
- Office in Gandhinagar
Job Description:
Treasury Shared Service team handle monetary and non-monetary service requests for Treasury Clients. Team also supports more complex service requests for ACH, Research & Adjustment and Wires other than supporting Commercial Cards requests for US region
Responsibilities
- Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
- Interacting with onshore business partners via phone / e-mail
- Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy
- Determine the best course of action for the Customer to resolve their query
- MIS Reporting & Data Analysis using Microsoft Office tools
- Knowledge management and training delivery as per business requirement
- Manage client escalations
- Provide subject matter expertise on process & operational queries driven by multiple years of experience
Education
Any Commerce / Finance Graduate
Professional Experience
- 5-7 Years
Foundational skills*
- Fundamental understanding of Treasury Services
- Strong Analytical and Problem solving skills
- Have strong communications skills – both verbal and written
- Strong organizational skills and attention to detail, and good with numbers
- Effective Outlook Management
- Proficient with Microsoft Office products (particularly MS Excel, Word)
- Have strong organization skills –ability to switch between tasks and to prioritize work effectively
- Willingness to learn and adapt to business needs
- Must have an eye for detail
Desired Skills*
- Must be collaborative / curious / driven / continuous learner
- Ability to multitask and adapt to change
- Self-motivated and results orientated
- To be flexible to work in rotational shifts
Work Timings*
- 8.30 PM to 5.30 AM IST (Changes as per US day light saving requirement)
Job Location*
- GIFT CITY (Ahmedabad, Gujarat)
