Hybrid Director, Student Success Center at San Jacinto
San Jacinto · Pasadena, United States Of America · Hybrid
- Junior
- Office in Pasadena
Director, Student Success Center - Central Campus
PRIMARY FUNCTION: Directs the operations of the Student Success Center, including tutoring services, supplemental instruction (Central only), personnel management of full-time and part-time staff, and planning and implementation of programs that support student success.
Essential Job Functions:
- Directs day-to-day operations for the Student Success Center, planning and implementing programs that support student success. Establishes and manages staffing schedules for services.
- Analyzes effectiveness of programs, operations and procedures. Provides reports for administrators and quarterly assessments.
- Administers, monitors and maintains tutor database and appointment system. Trains faculty and staff on use and troubleshoots issues.
- Trains tutors in collaborative learning methodologies to provide exemplary and comprehensive tutoring services for students.
- Guides tutors in planning study sessions.
- Manages the department budget, including annual budget development, forecasting spend, and providing reports to Provost.
- Leads personnel and performs personnel management duties (recruiting, hiring, supervising, evaluating, etc.).
- Develop and maintain evaluation and recordkeeping systems.
- Conducts classroom presentations on services provided.
- Collaborates with counterparts to develop strategies in reaching as many students as possible and providing uniform service across the College. Develops and maintains partnerships with faculty members to promote and encourage faculty involvement and center usage by students.
Additional Job Functions:
- Liaisons with departments to provide information on services and attend division, district and committee meetings.
- Addresses issues and concerns from the College community regarding services from students, faculty and tutors.
- Reviews and approves payroll.
- Prepares workshops for tutors to provide.
- Manages equipment status, records and repairs.
Knowledge, Skills and Abilities:
- Ability to demonstrate the College values.
- Knowledge of learning assistance programs, operations and tutoring techniques.
- Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, OneNote, etc.).
- Ability to conduct small or large group presentations.
- Knowledge of Banner and TutorTrac systems (preferred).
Required Education:
- Bachelor’s degree from a regionally-accredited college or university.
Preferred Education:
- Master’s degree from a regionally-accredited college or university.
Required Experience:
- Two years of management or higher education teaching experience.
Preferred Experience:
- Two years of leadership experience in a tutoring center.
Preferred Licenses/Certifications:
- College Reading and Learning Association (CLRA) or Association for the Tutoring Profession (ATP) certifications.
Note: The duties of this position require a physical presence at the assigned on-site work location during unrestricted operations with very limited or no opportunity for remote work arrangements.
Salary Grade: 116
Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule
Requisition Number: req5793
Posting Close Date: 8/26/2025
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