Hybrid Director, Student Success Center at San Jacinto

Director, Student Success Center - Central Campus

• Directs day-to-day operations for the Student Success Center, planning and implementing programs that support student success. Establishes and manages staffing schedules for services.
• Analyzes effectiveness of programs, operations and procedures. Provides reports for administrators and quarterly assessments.
• Administers, monitors and maintains tutor database and appointment system. Trains faculty and staff on use and troubleshoots issues.
• Trains tutors in collaborative learning methodologies to provide exemplary and comprehensive tutoring services for students.
• Guides tutors in planning study sessions.
• Manages the department budget, including annual budget development, forecasting spend, and providing reports to Provost.
• Leads personnel and performs personnel management duties (recruiting, hiring, supervising, evaluating, etc.).
• Develop and maintain evaluation and recordkeeping systems.
• Conducts classroom presentations on services provided.
• Collaborates with counterparts to develop strategies in reaching as many students as possible and providing uniform service across the College. Develops and maintains partnerships with faculty members to promote and encourage faculty involvement and center usage by students.

• Liaisons with departments to provide information on services and attend division, district and committee meetings.
• Addresses issues and concerns from the College community regarding services from students, faculty and tutors.
• Reviews and approves payroll.
• Prepares workshops for tutors to provide.
• Manages equipment status, records and repairs.

• Ability to demonstrate the College values.
• Knowledge of learning assistance programs, operations and tutoring techniques.
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, OneNote, etc.). 
• Ability to conduct small or large group presentations.
• Knowledge of Banner and TutorTrac systems (preferred).

• Bachelor’s degree from a regionally-accredited college or university.

• Master’s degree from a regionally-accredited college or university.

• Two years of management or higher education teaching experience.

• Two years of leadership experience in a tutoring center.

• College Reading and Learning Association (CLRA) or Association for the Tutoring Profession (ATP) certifications. 

Note: The duties of this position require a physical presence at the assigned on-site work location during unrestricted operations with very limited or no opportunity for remote work arrangements.

Salary Grade: 116

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req5793

Posting Close Date: 8/26/2025