- Junior
- Office in Atlanta
EIS is a leading North American distributor of process materials, production supplies, specialty wire and cable and value−added fabricated parts for the electrical OEM, motor repair and assembly markets.
Our culture is highly innovative, collaborative and focused on building and maintaining relationships that allow us to surpass our customers’ expectations. We embrace the qualities that make each of our team members unique and develop each other’s skillsetsso that together we canbe stronger than the sum of our parts.
Job Description
EIS is growing its presence on the internet. We’ve redesigned the company site to become a self −service hub, but most of our customers still don’t know the great news! We need digitally savvy, customer− focused professionals who can help our customers learn about the new site. The Customer Service Specialist − eCommerce is responsible for learning all aspects of the sales and customer service process to provide support and assistance. Come and grow with us!
Responsibilities:
- Respond to and manage customer related issues including order entry when needed, expediting, maintaining customer accounts, source products and pricing, maintaining customer scheduled orders.
- Ensuring the EIS Website is reflecting accurate, up−to−date content.
- Migrate existing customersplacing phone orders over to e−commerce.
- Assist customers with ecommerce questions, including but limited to how to fully optimize the self−service experience (placing orders, responding to chat inquiries, invoicing, tracking, order history, quotes, etc.).
- Provide feedback to management and production regarding customer needs and concerns. Report pricing issues and incorrect data.
- Performing Live Chat assistance for Customers while using the website.
- Focus on driving revenue through optimized online channels, ensuring a seamless shopping experience for customers, and analyzing sales data to identify growth opportunities.
- Review orders and customer accountsto confirm they are legitimate.
Qualifications:
- 2 − 3 years ecommerce experience highly preferred
- Highly sales focused
- Proficient in MS Office
- SAP business softwarea plus
- Requires an Associate's degree in related business field or equivalent work experience
- Excellent persuasive and communication skills
- Proficient analytical skills
- Strong verbaland written skills
- Able to work in a team environment and fulfilling objectiveswith minimum direct supervision
- Innovative, proactive and self−directed
- Able to focus on goals and develop a work plan that produces desired results
This job description is not intended to be an exhaustive list of all requirements and responsibilities and as such, is subject to changewithout notice based on the needs of the businessand/or department
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