Hybrid Inside Sales Specialist - eCommerce bei EIS
EIS · Atlanta, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Atlanta
- Respond to and manage customer related issues including order entry when needed, expediting, maintaining customer accounts, source products and pricing, maintaining customer scheduled orders.
- Ensuring the EIS Website is reflecting accurate, up−to−date content.
- Migrate existing customersplacing phone orders over to e−commerce.
- Assist customers with ecommerce questions, including but limited to how to fully optimize the self−service experience (placing orders, responding to chat inquiries, invoicing, tracking, order history, quotes, etc.).
- Provide feedback to management and production regarding customer needs and concerns. Report pricing issues and incorrect data.
- Performing Live Chat assistance for Customers while using the website.
- Focus on driving revenue through optimized online channels, ensuring a seamless shopping experience for customers, and analyzing sales data to identify growth opportunities.
- Review orders and customer accountsto confirm they are legitimate.
- 2 − 3 years ecommerce experience highly preferred
- Highly sales focused
- Proficient in MS Office
- SAP business softwarea plus
- Requires an Associate's degree in related business field or equivalent work experience
- Excellent persuasive and communication skills
- Proficient analytical skills
- Strong verbaland written skills
- Able to work in a team environment and fulfilling objectiveswith minimum direct supervision
- Innovative, proactive and self−directed
- Able to focus on goals and develop a work plan that produces desired results