Homeoffice Part Time Crisis Services Support Specialist at National Runaway Safeline

Description

The Part Time Crisis Support Specialist (CSS) serves as part of the Crisis Services Team that provides trauma-informed, solution-focused crisis intervention, information, and referrals to young people that are facing crisis, have run away, or are experiencing homelessness via a crisis hotline and digital communication platforms (live chat, text, email). The CSS reports to either the Crisis Services Supervisor or Shift Coordinator.  

All Part Time Crisis Services Team members complete intensive crisis intervention training prior to handling crisis contacts. As a 24/7 operation, some flexibility is also required to attend mandatory all-staff and team meetings that may fall outside of a regular weekly schedule. Positions are fully remote.  

Requirements

Responsibilities: 

• Respond to NRS crisis contacts across various hotlines utilizing best practices 
• Remain active during shifts (i.e taking multiple chats, not sitting on silent chats, confirming and identifying resources, engaging in training);  
• Complete trauma informed data collection;  
• Ensure youth fully receive and understand the resources provided;  
• Complete warm handoffs with resources providers with youth;  
• Provide safe, supportive and specific referrals;  
• Maintain accurate and thorough documentation of all crisis communications, ensuring data collection aligns with trauma-informed principles and respects client confidentiality;  
• Report child abuse and neglect to appropriate authorities as required by law; 
• Participate in supervisions, listen-ins and other training-related functions;  
• Participate in required all-staff meetings, CSS team meetings, and internal meetings with other staff;  
• Participate in ongoing training and continuing education opportunities as required; and 
• Contribute to continuous quality improvement efforts. 
• Identify solutions to identified concerns and assume positive regard within interactions 

Required Qualifications: 

• Knowledge and experience working in a social services environment, with a preference for experience with crisis intervention; 
• Self-starter and detail-oriented; 
• Excellent written and verbal communication skills; 
• Strong interpersonal skills, including the ability to communicate with diverse teams and build strong relationships; 
• Creative problem-solving skills with a positive, solutions-oriented mindset; 
• Ability to be flexible and adaptable to the evolving needs of a dynamic team; 
• Experience prioritizing and managing projects from start to finish and proven track record of meeting deadlines; 
• Proven organizational and multi-tasking skills;  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); 
• Familiarity with data entry processes and ability to utilize industry-specific software; 
• Commitment to the mission and operating goals of the National Runaway Safeline; and 
• Bilingual Spanish speaking preferred but not required.