Hybrid Student Success Manager at Laramie County Community College, WY

About the Department

• Hours of Work: Monday – Friday 8:00am to 5:00pm. 

• Screening will begin ASAP and continue until the position(s) is filled.

• Start date to be determined, but as soon as practicable after the hiring/interview process.

Salary and Benefits: This is a full-time, benefited Managerial 2 level position. Starting salary range: $61,745 - $69,797.00/annually, depending upon experience.

• Educational Benefits for the employees and dependents

• Tuition Reimbursement

• 17 Paid Holiday/Closure Days

• Three Paid Personal Days

• Healthcare/Dental/Vision/Life Insurance

• Generous Retirement Benefits - 14.62% Employer Paid/4% Employee Paid

• Paid Vacation and Sick Leave

• Onsite Childcare Center

• Professional Development Opportunities

JOB SUMMARY:

The Manager, Student Success is a full-time, benefited position responsible for the overall coordination and supervision of LCCC’s recruitment and retention within the Enrollment Services office. This position collaborates with the Director of Enrollment Services and Managers of Student Success to lead the Student Success (Recruitment and Retention) team in working with students from initial interest in college through to graduation (or completion of student’s goals).

Position Duties

PRINCIPAL RESPONSIBILITIES AND RESULTS: – this position exempt and is not eligible for compensatory or overtime pay provisions of the FLSA.  This listing of essential duties is not all-inclusive, but representative, other duties may be assigned).

Management and Supervision – Build an effective team by providing guidance, maintaining workloads, and implementing performance evaluations processes to enhance collaboration and productivity. 

• Team Leadership: Oversee and manage a team of Student Success Coaches, providing direction, ongoing training, and professional development opportunities to ensure high-quality student support services. Manage Student Success Coach workload distribution, scheduling, and event coordination.
• Training and Development: Implement comprehensive training, expectations, and operational protocols for the Student Success Coaches, leading to consistent service delivery and enhanced student outcomes.
• Departmental Collaboration: Serve as a liaison between academic schools and Student Success Coaches, facilitating clear communication and collaboration to promote shared goals and to advance student success initiatives. 
• Performance Monitoring and Management: Recruit, onboard, and train staff while providing continuous feedback and evaluations to foster a motivated, high-performing team that delivers accountable student success services. Track and analyze staff performance to identify trends, address gaps, and implement improvements that align with departmental and institutional goals.
• Data-Driven Decision Making: Analyze and utilize student enrollment and retention data to guide strategic initiatives.
• Outreach Coordination: Coordinate efforts to raise awareness of student support services, ensuring students have access to the resources needed to achieve their academic and personal goals.
• Conflict Resolution: Address and resolve staff and student concerns and conflicts in a professional and timely manner, ensuring resolution aligns with college policies and contributes to a positive environment.
• Reporting: Prepare and present reports on student success metrics and program effectiveness to stakeholders and administration.
• Professional Development: Stay current on best practices in holistic advising, admissions, and student services, integrating new insights to enhance team and department performance.

Recruitment & Conversions– Implement targeted strategic recruitment enrollment goals by actively engaging prospective students, overseeing outreach activities, and providing information on programs and admission processes to support college growth.

• Plan and coordinate recruitment events.
• Build relationships with high schools and community organizations.
• Oversee communications plans to inform potential students about admissions, programs, and campus life.
• Assist prospective students in the admission process, including application forms, transcript submission, and deadlines.

Individualized Success Planning and Support- Provide comprehensive guidance and support by advising, mentoring, and assisting students in program and course selection, academic planning, and resources utilization to ensure their success and retention at the college.

• Assist students to develop an academic plan aligned with their goals and advise on course selection.
• Guide students in exploring career options in partnership with Academic Affairs.
• Provide comprehensive guidance on the college processes, academic programs, financial aid, and registration. 
• Maintain confidentiality and handle student records responsibly.
• Ensure compliance with college policies, as well as state and federal regulations regarding student records.  

Collaboration– Focus on fostering strong relationships with High Schools, Pathway Coordinators, Academic Leadership, and faculty to ensure students receive reliable information. Key responsibilities include:

• Successful Event Coordination
   Ensure smooth and impactful recruitment and admissions events by working closely with internal and external stakeholders leading to an increase in engagement with prospective students, parents, and school partners, fostering a positive experience and strengthening relationships.
• Targeted Student Support and Engagement
   Collaborate with Academic Affairs to identify and support students in need of intervention, resulting in increased student engagement and retention through targeted recruitment efforts and personalized support strategies.
• Active Participation in Campus and Division Initiatives
   Contribute to division and campus-wide initiatives, leading to an increase in cross-departmental collaboration and a stronger sense of community and involvement within the college environment.
• Enhanced Institutional Representation
   Represent the college effectively at on- and off-campus events, resulting in a measurable improvement in the institution’s visibility, community recognition, and increase in prospective student applications from community outreach.
• Effective Collaboration with Pathway and Advisory Boards: Foster ongoing communication and collaboration in Pathway and Advisory Board meetings, enhancing program effectiveness and alignment with student needs leading to improvements in program satisfaction and student outcomes.
• Operational Efficiency and Resource Management
   Streamline operational processes, including documentation, cost tracking, travel approvals, and expense reporting, resulting in improvements in operational efficiency and resource allocation across departments.

Community Outreach and Partnerships – Enhance partnerships by developing and maintaining relationships with internal and external stakeholders to drive improved enrollment and student success.

• External Partnerships: Coordinate and strengthen partnerships with local high schools, including high school counselors, to facilitate concurrent and dual enrollment processes, leading to improved enrollment outcomes.
• Institutional Partnerships: Act as a liaison between Student Success Coaches and institutional stakeholders, gathering feedback, sharing progress on student success initiatives, and ensuring alignment with institutional goals to improve collaboration and student support efforts.

Other tasks may be assigned based on contemporary institutional needs.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

• Academic, student, and employee policies and procedures
• College student development theory
• Understanding of higher education theory and foundations
• Understanding of marketing to different populations of students
• Understanding of curriculum and degree paths
• Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Administrative – Knowledge of administrative and office procedures and systems such as word processing, managing files and records, designing forms, and workplace terminology.
• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Skills

• Excellent customer service skills: ability to communicate clearly with a variety of people in one-to-one and large group settings – either face-to-face, by telephone, or by other electronic means – ability to communicate in an informative manner, effectively listen, and be able to handle escalating situations with concern and confidence
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Conflict Management – Use of tools, skills and processes to find respectful and creative ways to resolve disputes and disagreements.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Coordination – Adjusting actions in relation to others’ actions.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Data Entry – Entering information or updating records in a database or computer system with minimal errors.
• Electronic mail software - Microsoft Outlook.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Management of Financial Resources – Determining how money will be spent to get the work done, and accounting for these expenditures.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Negotiation – Bringing others together and trying to reconcile differences.
• Office suite software - Microsoft Office software
• Persuasion – Persuading others to change their minds or behavior.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Records Management – Pro?cient in organizing, updating, and maintaining accurate records in both physical and digital formats. Skilled in using records management software and tools to ensure easy access and security of information.
• Service Orientation – Actively looking for ways to help people.
• Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.
• Speaking – Talking to others to convey information effectively.
• Time Management - Managing one's own time and the time of others.
• Troubleshooting - Determining causes of operating errors and deciding what to do about it.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

 Abilities

• Attention to Detail – The ability to observe, analyze, and comprehend even the most minute aspects of a task or situation.
• Ability to support time-based requests; able to function effectively in a multi-tasking, fast-paced environment with deadlines, frequent interruptions, and some high levels of urgency 
• Communication – The ability to effectively express your thoughts, ideas, and messages to diverse people in oral and written form. Public speaking skills and ability to write/edit emails, letters, and technical reports.
• Emotional Intelligence – Ability to manage both your own emotions and understand the emotions of people around you.
• Professionalism – Capable of representing the organization in a professional manner, adapting to various situations with maturity, and maintaining confidentiality and discretion at all times.
• Ability to travel when necessary
• Ability to attend commencement ceremonies and other events to support students that may occur on weekends or evenings
• Ability to work flexible hours.  This may include working over 40 hours a week during high volume times and less during others.  Will include occasional weekends and evenings

PHYSICAL/MENTAL DEMANDS:

• There may be occurrences of interacting with employees and/or students, past employees and/or students, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations
• While performing the essential duties of this position, an employee would frequently be required to move around the assigned work areas as well as within hallways, meeting rooms, and other parts of the campus facilities
• There may be multiple/daily instances of prolonged sitting, standing, and personal computer use, which would include keyboard and/or mouse usage as well as viewing a computer monitor
• An employee must frequently lift and/or move up to 20 pounds 
• Specific vision abilities required by this position include close vision, distance vision, and ability to adjust focus
• The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well

NOTE: This position description is a general description; it is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.  All employees of the College are expected to perform other tasks as assigned by their respective supervisor/manager regardless of job title or routine job duties.

Minimum Qualifications

Minimum Qualifications:   

• Bachelor’s degree in social sciences, marketing, student services, or related field of study from an accredited college or university

• Three years of experience in admissions, advising, marketing, or mentoring (or similar experience), preferably in a secondary or post-secondary educational environment 

• Valid Driver’s License and driving record that provides the ability to be insured by the College’s insurance provider

 Preferred Qualifications:

• Master’s degree in social sciences, advising, marketing, student services, higher education, or related field of study from an accredited college or university

• Five years’ experience in advising, admissions, recruiting, or managing in secondary or post-secondary educational environments (or similar experience)

• Two years of supervisory experience, preferably in an educational setting

• Two years’ experience as a Student Success Coach at LCCC

• One year of experience in marketing

• One year of experience working with at-risk student populations

• Bilingual in English and Spanish

Other Qualifications

If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

LCCC DOES NOT SPONSOR H1B VISAS.

Equal Opportunity Employer

Laramie County Community College is an EEO/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, age, physical or mental disability, or covered veteran status.

The college has a designated person to monitor compliance and to answer any questions regarding the college's nondiscrimination policies. Please contact: Title IX, Title VI, and ADA Coordinator, Suite 205, Clay Pathfinder Building, 1400 E College Drive, Cheyenne, WY 82007, 307.778.1144,[email protected]. Contact information for the regional Office for Civil Rights is: Office for Civil Rights, Denver Office, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, 303.844.5695,[email protected]. Updated 6/2025.

http://lccc.wy.edu/

http://www.lccc.wy.edu/about/humanresources 

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.  Our core values include Passion, Authenticity, and the Desire to Make a Difference. 

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