Hybrid Route Service Representative Trainer at Lord Baltimore Uniform

Description

Job Description: Route Service Representative Trainer

Job Type: Full-time

Reports To: Route Sales Supervisor

Position Summary:

The Route Service Representative Trainer serves as a hands-on leader responsible for training and mentoring new and existing Route Service Representatives (RSRs) within our Baltimore facility. This role ensures that all RSRs meet Lord Baltimore Uniform’s standards for safety, customer service, and operational efficiency. Responsibilities include onboarding, ride-alongs, performance evaluations, and route support. The Trainer promotes a culture of excellence and continuous improvement while reinforcing our “people first” values. 

This position includes a 90-day probationary period, during which performance, leadership, and training effectiveness will be evaluated. Upon successful completion, the role transitions to permanent status.

Key Responsibilities:

•  Deliver hands-on training and onboarding for new Route Service Representatives
•  Reinforce safety protocols, DOT compliance, and proper vehicle operation
•  Teach best practices for customer service, delivery accuracy, and route efficiency
•  Conduct ride-alongs, route audits, and performance evaluations
•  Maintain training documentation and progress reports
•  Collaborate with Route Sales Supervisor to identify training needs and improve processes
•  Serve as a backup Swing Driver to support route coverage
•  Promote Lord Baltimore Uniform’s “people first” culture in all interactions
•  Ensure compliance with company policies and service standards

Supervisory Responsibilities:

•  Provide mentorship and coaching to new and junior Route Service Representatives
•  Support performance reviews and development planning
•  Assist with scheduling and workflow coordination during training periods
•  Partner with Route Sales Supervisor on team development and continuous improvement

Work Schedule:

•  Must be available for flexible hours, including evenings and weekends
•  Occasional coverage of multiple routes or shifts as needed
•  Flexibility required for training schedules and route support

Tools & Technical Proficiency:

•  Familiarity with ZenduONE Fleet GPS-based delivery software and mobile delivery systems
•  Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook)
•  Strong understanding of DOT regulations and vehicle safety standards

Performance Metrics:

•  Successful onboarding and retention of new RSRs
•  Route efficiency and customer satisfaction scores
•  Safety compliance and incident reduction
•  Accuracy of training documentation and evaluations
•  Effective mentoring and team performance

Qualifications:

Required:

•  Minimum 3 years of experience as a Route Service Representative or commercial driver
•  Valid driver’s license with clean driving record
•  Valid DOT card or ability to obtain one
•  Strong leadership, communication, and organizational skills
•  High school diploma or equivalent
•  Ability to lift and move heavy objects (up to 50 lbs.)
•  Comfortable working flexible hours and in varying weather conditions
•  Strong interpersonal skills and emotional intelligence

Preferred:

•  Experience with route optimization software or GPS-based delivery tools
•  Familiarity with OSHA and DOT compliance training
•  Ability to resolve conflict and coach underperforming team members
•  Prior experience in training or mentoring roles
•  Exposure to customer service and logistics best practices

Physical Requirements:

•  Able to stand, walk, bend, lift (up to 50 lbs.), and drive for extended periods
•  Push/pull carts weighing 50 to 400 lbs. using a dolly
•  Work in warm, humid, and noisy environments typical of industrial laundry operations
•  Perform physical demonstrations during training sessions
•  Comfortable working outdoors and in all weather conditions, including heat, cold, rain, and snow

Benefits:

•  401(k) Profit Sharing Program
•  Medical, Dental, and Vision Insurance
•  Paid Vacation and Holidays
•  Career Advancement Opportunities
•   Local company with a people first mentality

About Lord Baltimore Uniform

At Lord Baltimore Uniform we realize that your business isn’t just your business… It’s your life.

That’s why we’ve dedicated ourselves to helping growing businesses by providing the highest quality linens, uniforms and apparel to help your company look and perform at its best.

As an independent uniform laundry, we believe in investing in our local economy. And that investment doesn’t end with our best-in-class service agreements. Every day, we reinvest in the community because we believe in the power of relationships and people. 

When you work with us, you’ll get much more than world-class uniform & linen services at locally competitive pricing. You’ll get the confidence of working with a business partner backed by a national network of best-in-class resources and the peace of mind of knowing you’re doing business with a neighbor you can trust.