Hybrid Dispatch Manager at AAA Service Plumbing, Heating, Electric

Description

Dispatch Manager

What’s in it for you?

• Highly competitive base salary of $70,000-$80,000 in addition to a bonus structure. 
• Get paid weekly! Every Friday is payday!
• Up to 100% paid medical premiums including dental, vision and life insurance for you AND your family.
• Company Matched 401K.
• Paid holidays in addition to accrued time off.
• Ongoing technical and developmental training to advance your career.

Job Responsibilities 

Customer Service

• Answer phone calls and respond to customer inquiries regarding service needs. 
• Provide exceptional customer service and address customer concerns professionally. 
• Maintain open communication with customers throughout the service process. 

Scheduling and Dispatching

• Manage dispatch team and ensure department is running smoothly.
• Schedule and dispatch service calls efficiently, considering technician availability, location, and job complexity. 
• Maintain and update the dispatch board to ensure maximum technician workload capacity. 
• Prioritize urgent and critical service calls. 
• Right technician to the right call.

Communication and Coordination

• Communicate effectively with technicians, providing clear instructions and updates on service calls. 
• Coordinate with other departments and managers to ensure smooth operations. 
• Notify technicians and customers of schedule changes or delays. 

Record Keeping and Documentation

• Maintain accurate records of customer information, service calls, and technician activities. 
• Ensure proper documentation of service calls, including work orders and invoices. 

Requirements

• 3+ years of dispatch or scheduling experience in a service-based industry.
• 1–2 years of supervisory or team leadership experience.
• Proficient in dispatch software (e.g., ServiceTitan, Housecall Pro) and Microsoft Office.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent communication skills for working with technicians, office staff, and customers.
• Understanding of route optimization and local service areas.
• Ability to prioritize under pressure and manage team performance.
• Flexible availability for occasional after-hours scheduling or emergencies.