Hybrid Fraud Specialist at Palmetto State Armory

The Fraud Specialist handles daily transaction review of suspicious purchases within the Kount System. This position offers alternative solutions where appropriate for fraud orders, returns and repairs with the objective of retaining customer's business and providing data and analytics. The Fraud Specialist may handle business transactions in connection to product replacement or credit.

• Assist in monitoring and processing all incoming and active Fraud orders in the Kount Fraud Detection Program in association with all customer related issues
• Responsible for providing data and analytics based on Fraud orders, trends, repairs and returns for improving the overall experience provided to the customer
• Approve or cancel orders as determined by criteria for Fraud as set in Customer Service SOP’s
• Coordinate with the Finance Specialist for necessary refunds pertaining to flagged Fraud orders
• Log and block all confirmed Fraud orders accordingly
• Review incoming Chargebacks
• Investigate all problem orders and other tasks as delegated by the Customer Service Manager and Supervisor 
• Answers customer requests or inquiries concerning orders, products, billing, claims, and reports problem areas
• May be required to work in one or multiple queues/skill sets over various customer contact channels
• Continually maintain working knowledge of all company products, services and promotions
• Assist in processing and overview of returns, fix –its, and repairs and provide data and analytics accordingly
• All other duties, as assigned

Required Qualifications include:

• High School Diploma or equivalent
• Proficient experience operating a computer in several different platforms:  Microsoft Office, Microsoft Outlook, Kount
• Strong skills with data entry management, running reports, dependability, information analysis, and deadlines.
• Time management and organizational skills.
• Has a career driven attitude with a desire to grow with the company. 
• Maintains a positive attitude, is goal driven and focused on the betterment and overall strategic picture of the organization. 
• Possess the ability to effectively communicate orally and in writing. 
• Maintains confidentiality as required.
• Positive credit history.

Preferred Qualifications include:

• Associates Degree
• 2+ years Customer Service experience
• 1+ year Accounting experience
• Familiarity with current devices and technologies (devices, IP, etc.)

Specific job assignments may require day, evening, or holiday hours.   Overtime may be required based on workload. The schedule is weekly, Monday through Friday.  Flexibility needed to accommodate coverage in the event that a shift lead is out. Work is performed in an open office environment. The noise level in the work environment is usually moderate.

Heavy PC and moderate phone usage. Sitting for long periods of time. Occasionally lifts from floor to waist up to 10 pounds, carries up to 10 pounds and walks or stands.

Must be at least 18 years old.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Export Control Compliance Notice

This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.