Hybrid Retail Operations Manager at Blue Cross

Contract: Permanent, full time (35 hours Monday-Friday)

Salary: £35,000 - £45,000 p/annum

Location:   Flexible with regular travel to various locations across the charity’s retail estate and at least one day per week at our Hartlebury office. 

Closing date:  Sunday 17th August 2025

Interview date:  Monday 25th August 2025

With a strong and growing retail estate and a mission that puts people and pets at the heart of everything we do, we’re seeking an experienced Retail Operations Manager to help us drive performance and impact across our network of shops.

In 2024 we achieved record retail income, and in 2025 were shortlisted for Outstanding Retail Charity of the Year by the Charity Retail Association. Join us and play a key role in the next phase of our journey.

As Retail Operations Manager, you will lead the operational success and future development of our charity retail portfolio. You’ll support and coach a team of Area Managers and oversee the performance of our retail estate, ensuring consistently high standards and income generation.

You’ll be responsible for day-to-day retail operations including performance improvement, compliance, and customer experience, as well as leading on store openings, refits and strategic development projects in partnership with our Head of Fundraising and Retail.

With a focus on gross and net income, you’ll use KPIs and performance data to shape decision-making, ensure accountability, and drive forward improvements. You’ll also support the wider directorate with innovation projects, including sustainability, ecommerce, and community-based models like Hospice Lite.

This is a mobile role with regular travel (approx. 10,000–12,000 miles/year), supported by a hybrid company vehicle in line with our environmental goals.  You will also be expected to spend at least one day per week at our Hartlebury office. 

You’ll bring experience leading multi-site retail operations – ideally in a values-led or charity setting – with a clear track record of delivering growth, profitability, and positive team culture. You’ll be a commercially-minded, emotionally intelligent leader with excellent communication skills and a collaborative approach.

You’re confident working with data, budgets and performance indicators and can translate insight into practical action. Most importantly, you’ll be passionate about retail’s potential to make a difference – for pets, people and communities.

Essential qualifications, skills, and experience

 
Desirable qualifications, skills, and experience

How to apply  

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

 

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

 

Our generous benefits package includes: 

 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.