- Junior
- Office in Nottingham
Drive customer service excellence and continuously improve the overall customer experience with Enva
Liaise with suppliers and Transport team in order to provide the best service to our customers
To ensure that all incoming enquiries, both verbal and electronic, are dealt with in a courteous, professional, competent and timely manner in line with company policy
Key Responsibilities
- Responsible for ensuring your own health and safety and that of others and promoting a positive health and safety culture within the workplace
- Ensure all Health and safety obligations are met, and company policies are adhered
- Report any safety concerns, hazard observations, accidents and incidents in a timely manner to allow full investigation and prevent re-occurrence
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Answer incoming customer correspondence via telephone/email/CRM case
- Make outbound proactive supplier and customer calls
- Work with customers and suppliers to promote the use of MyEnva and provide training as required
- Follow communication procedures, guidelines and policies
- Deliver customer service excellence
- Record all calls and customer complaints on Dynamics 365 (CRM) with the exception of delivery, exchange collection requests from customers
- Recommend potential products or services by collecting customer information and assessing customer needs
- Contribute to team effort by accomplishing related results as needed
- Input off supplier ticket information onto MyEnva
- Office and admin tasks/duties
- Speaking with visitors and directing them
- Support other departments when required
- Cross train and learn other tasks and duties within the office for personal development but also absence cover
- Deal with Haz waste enquiries (liaise with 3rd party suppliers, arrange testing, quote customers)
- Keep in regular contact with key customers to ensure we are fulfilling their business needs
- Identify possible new business opportunities and pass them onto the relevant person/department
This is not an exhaustive list. You may also be required to carry out any other duties as required by the business that you are qualified/trained in that meet the scope, spirit and purpose of this role.
Skills, Knowledge and Expertise
- Previous experience working within a customer service department
- Able to work in a fast-paced environment and as part of a team
- Experience in the use of CRM / order processing / finance systems
Why Work For Enva?
Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.
Examples of Company Benefits:
Examples of Company Benefits:
- A competitive salary in a growing company committed to our people.
- A competitive holiday allowance.
- Company pension scheme.
- Enhanced family friendly policies.
- Employee Assistance Program
- Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
- Employee Life Insurance.
- Bike2Work scheme.
- Free on-site parking.
- Holiday Purchase Scheme
